PlusNet direct debit - new fees
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PlusNet direct debit - new fees
21-08-2008 6:37 PM
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I'm sure there's a reason for it
Re: PlusNet direct debit - new fees
22-08-2008 7:56 PM
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I am supposed now to be on £9.99 (with 2GB included) plus an extra 2 GB at £1 each = £11.99 but am still being charged at the old price of £12.24.
Does anyone know why this is happening?
Re: PlusNet direct debit - new fees
24-08-2008 9:07 AM
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Re: PlusNet direct debit - new fees
25-08-2008 12:24 PM
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Re: PlusNet direct debit - new fees
26-08-2008 10:11 AM
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I've taken a note of your username and will get this investigated as a problem if I see any more examples.
Re: PlusNet direct debit - new fees
26-08-2008 12:38 PM
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Re: PlusNet direct debit - new fees
27-08-2008 12:39 PM
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Re: PlusNet direct debit - new fees
27-08-2008 1:21 PM
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Re: PlusNet direct debit - new fees
27-08-2008 1:59 PM
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Re: PlusNet direct debit - new fees
27-08-2008 8:06 PM
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I'm on Option 1 with 3GB included. Should be £9.99 + £1 = £10.99. I am being charged £12.49.
This is from "My Account" on the portal.
"21/08/2008 BP00569140 PlusNet Broadband Your Way Option 1 with included 3GB bandwidth £12.49(monthly) "
Re: PlusNet direct debit - new fees
28-08-2008 10:10 AM
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I've just fixed this for you.
I've also put a discount on your account to account for the extra amount that you have been charged.
Re: PlusNet direct debit - new fees
28-08-2008 7:41 PM
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My Account now says;
"28/08/2008 BP00569140 PlusNet Broadband Your Way Option 1 with included 3GB bandwidth £11.99(monthly)"
Surely Option 1, at £9.99, comes with 2GB . The extra 1GB costs £1 pre-paid. That makes.............................£10.99(monthly.
Or am I missing summat?
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- Re: PlusNet direct debit - new fees