PlusNet Provisioning Problem
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PlusNet Provisioning Problem
06-08-2010 4:15 PM
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I'm just in the process of moving our broadband and phone over to PlusNet from BT. We're on the Bicester exchange which is enabled for ADSL2+. We get around 2.5-3Mb/s currently on BT.
My order has stalled for some reason and "Order status" is syaing there is a problem on the line.
The last batch of tickets are:
Your comment 5:53pm, Thursday 5th August 2010
Provisioning of your ADSL Account Information
Install diary status changed from Application Submitted to Application Rejected
(via ADSL2+ Order System Interface)
Question Topic: Your Question | ID: 34573443 Closed
5:53pm, Thursday 5th August 2010
Question Topic: Your Question | ID: 34572350 Closed
Your comment 5:00pm, Thursday 5th August 2010
Provisioning of your ADSL Account Information
Install diary status changed from Awaiting submission to the DSL supplier to Application Submitted
(via ADSL2+ Order System Interface)
Question Topic: Your Question | ID: 34572350 Closed
5:00pm, Thursday 5th August 2010
Question Topic: Your Question | ID: 34570759 Closed
Your comment 4:20pm, Thursday 5th August 2010
Provisioning of your ADSL Account Information
Install diary status changed from Realm configured to Awaiting submission to the DSL supplier
Automatically set supplier product to WBC MAX24 mb/s (ADSL2+ Annex A) 448kbit/s Upstream
As there is already ADSL on the line via BT I just wondered why PlusNet should have a problem when everything has been working okay for the last 4-5 years on our BT service?
Thanks in advance.
Cheers,
David
Re: PlusNet Provisioning Problem
06-08-2010 4:28 PM
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Edit: Your order was closed by our suppliers as a duplicate, but we only placed one order. It's possible that another provider has placed an order, or a mistake was made by our suppliers. I have asked our Provisioning Team to re-place this order for you and request an expedite if it turns out that our suppliers made a mistake. We'll be in touch as soon as we have any further update.
Re: PlusNet Provisioning Problem
06-08-2010 4:31 PM
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Re: PlusNet Provisioning Problem
06-08-2010 5:40 PM
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Re: PlusNet Provisioning Problem
09-08-2010 2:48 PM
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Re: PlusNet Provisioning Problem
09-08-2010 3:36 PM
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I've resubmitted the order for you now, as soon as we get a due date we'll let you know but as it's a migration it shouldn't be too long - I'd guess by the end of the week for the broadband to move over.
Hope that helps, and sorry for the delay.
Re: PlusNet Provisioning Problem
09-08-2010 4:24 PM
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Cheers,
David
Re: PlusNet Provisioning Problem
10-08-2010 11:37 AM
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My order has stalled again as of 1056 pm last night (9th August). It's on ticket ref 34623916.
Cheers,
David
UPDATE: Just spoken to Jack in Customer Service and the problem lies with BT, he is going to call me back.
Re: PlusNet Provisioning Problem
10-08-2010 12:38 PM
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Re: PlusNet Provisioning Problem
10-08-2010 1:57 PM
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I'm on the phone now sorting this out for you. Hopefully I'll be posting back shortly with good news.
Re: PlusNet Provisioning Problem
10-08-2010 4:41 PM
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Cheers,
David
Re: PlusNet Provisioning Problem
11-08-2010 9:42 AM
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As soon as I hear anything back I'll update you, if that's not happened by late afternoon I'll be calling again to chase but as things stand I'm afraid we've got all we can for now.
Re: PlusNet Provisioning Problem
11-08-2010 10:25 AM
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