Plus Net COMPLETELY MUCK IT UP AGAIN
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- Re: Plus Net COMPLETELY MUCK IT UP AGAIN
Plus Net COMPLETELY MUCK IT UP AGAIN
14-08-2012 12:24 PM
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full story here
I have just had confirmation after chasing my ticket that it wont happen today after all.
Come on Plus Net WHAT THE HECK is going on here?
Re: Plus Net COCK IT UP AGAIN
14-08-2012 12:34 PM
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On this post Chris advised that the order had been placed incorrectly for the 17th. Then on this post I advised that we could move it to the 14th if needed as that's the earliest we could do it for from that point.
[quote=BRABUS]Please leave the order standing for the 14th.
You then asked us to leave the current order in place, this is our fault as we failed to notice that you'd said the 14th when the order that was in progress at that point was for the 16th.
The 17th is mentioned simply as the order can complete up to midnight on the 16th.
Re: Plus Net MUCK IT UP AGAIN
14-08-2012 12:41 PM
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I have added to my ticket that I wish this to be escalated as I am so completely HACKED OFF that I am considering getting a 3G card and telling PN where to stick their service.
Re: Plus Net COMPLETELY MUCK IT UP AGAIN
14-08-2012 12:45 PM
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You can't really escalate past Chris - he's the Head of our Digital Care Team.
The previous suggestion that was made - we could move you onto Max Premium with an increased level of upstream speeds and then place an order to move you to ADSL2. That would give you 832Kbps upstream speeds (hopefully) within 24 hours so that your upstream would be less of a concern.
I am genuinely sorry for the break down here and I understand the importance of your upstream speeds but other than the scenario I have highlighted above there is very little (read as nothing) that we can do to expedite your order completion.
Re: Plus Net COMPLETELY MUCK IT UP AGAIN
14-08-2012 12:51 PM
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Quote from: Jameseh Brabus,
You can't really escalate past Chris - he's the Head of our Digital Care Team.
Surely he has a boss? What is the CEO's e-mail address or phone number then? I am more than happy to get in my car right now and drive to Sheffield to discuss it face to face.
Re: Plus Net COMPLETELY MUCK IT UP AGAIN
14-08-2012 12:52 PM
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Re: Plus Net COMPLETELY MUCK IT UP AGAIN
14-08-2012 12:53 PM
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Re: Plus Net COMPLETELY MUCK IT UP AGAIN
14-08-2012 12:55 PM
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Please don't visit the offices, we don't have facilities for customers here.
Re: Plus Net COMPLETELY MUCK IT UP AGAIN
14-08-2012 1:03 PM
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As promised, I'll drop you a PM with my contact details.
Re: Plus Net COMPLETELY MUCK IT UP AGAIN
14-08-2012 10:48 PM
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Re: Plus Net COMPLETELY MUCK IT UP AGAIN
15-08-2012 7:22 AM
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Anyway the change can't happen until tomorrow now but James has offered to go above and beyond to help us and this is the kind of customer service that I always tell family and friends about.
Thanks again James.
Re: Plus Net COMPLETELY MUCK IT UP AGAIN
15-08-2012 9:59 AM
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Re: Plus Net COMPLETELY MUCK IT UP AGAIN
15-08-2012 10:53 AM
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Sorry for the cock up 😕
I'm glad we seem to have got it resolved though!
Ex-Broadband Service Manager
Re: Plus Net COMPLETELY MUCK IT UP AGAIN
15-08-2012 11:51 AM
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Obviously I am not privy to your particular situation, and indeed do not need to be to make this comment, but it is worth pointing out that you run a very big risk placing too much reliance on the provision of your broadband. The service offered is only provided on a best efforts basis - there are no guarantees of service.
Of course, there may well be an expectation of maximising availability - and I am sure Plusnet will do all they can to meet this - but even now that you've got whatever it was sorted you should still be mindful of the very real possibility of connectivity issues and mitigate this risk accordingly.
Mathew
Re: Plus Net COMPLETELY MUCK IT UP AGAIN
15-08-2012 1:28 PM
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Indeed in the past I have had the "pleasure" of the E-side phone cables feeding me (and umpteen 100 others) being ripped out and stolen by copper thieves.
This put out of action all the phone and broadband services on this side of my exchange for a full week.
BT were working from first light in the morning to the evening including the weekend mending it.
I was told that BB access via mobile 3G was next to impossible during this period as surprise surprise, anyone who had the facility were all trying to use it at the same time.
As I've said before on these forums broadband is at the same stage of the early motor car. Some worked, some didn't, some worked better than others, and those with an interest in car things got them to work the best. It took many decades before cars became something you got in, turned the ignition and they worked every time.
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