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Please update my current line speed!

Posts: 743
Thanks: 4
Registered: ‎13-12-2007

Please update my current line speed!

For three days, my sync speed has been between 6.1 and 6.3 Mbps. But the PN current line speed is showing as 5 Mbps. Please would someone give a nudge to bring them into line? (Username granway).
Plusnet Help Team
Plusnet Help Team
Posts: 14,014
Thanks: 287
Fixes: 84
Registered: ‎27-04-2007

Re: Please update my current line speed!

Hi there,
To do this I'd need to run a line check first for you to verify the line rate and the synch speed, however the test I've just performed shows that the line is out of synch.
Have you disconnected or powered off your router?
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team