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Please reset IP Profile
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- Re: Please reset IP Profile
Please reset IP Profile
27-06-2014 1:18 PM
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Hello! Over the past couple of weeks I have noticed that my broadband speed has dropped although my connection to the exchange is still at it's usual levels (7,456 kbps). I usually get about 6.8Mbits but it has dropped to nearer 5 now. Please could you reset the IP profile for me?
Another query... My upload speed is maxed at 0.37mbits as I am on an old ADSL1 exchange. My friend reckons if I take business broadband this should support 0.7mbits. I don't believe this is true as the exchange is not 21CN. Am I right?
Another query... My upload speed is maxed at 0.37mbits as I am on an old ADSL1 exchange. My friend reckons if I take business broadband this should support 0.7mbits. I don't believe this is true as the exchange is not 21CN. Am I right?
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Re: Please reset IP Profile
27-06-2014 1:23 PM
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Howdy,
You don't need a business class product for faster uploads on ADSL1, you can order ADSL Max Premium at trials.plus.net for an additional £7.83 (inc VAT).
Cheers,
A.
You don't need a business class product for faster uploads on ADSL1, you can order ADSL Max Premium at trials.plus.net for an additional £7.83 (inc VAT).
Cheers,
A.
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Re: Please reset IP Profile
27-06-2014 1:35 PM
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Thanks mate! Gosh, that is a little dear as it's almost the same price as my current broadband package. I will have a think about it but grateful for the info. Not heard or seen this before
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Re: Please reset IP Profile
27-06-2014 1:39 PM
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@JonathanB ,
I've just been able to increase your profile to 7150kbps to match BT's
Let us know if that's led to an improvement your side. We'd just need you to run a test at http://speedtest.btwholesale.com/ if there's any further issues with that.
I've just been able to increase your profile to 7150kbps to match BT's
Let us know if that's led to an improvement your side. We'd just need you to run a test at http://speedtest.btwholesale.com/ if there's any further issues with that.
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Re: Please reset IP Profile
27-06-2014 1:50 PM
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Thanks Adam for your prompt response! How long does it take, a few hours? Also, in relation to my upload query would Plusnet business broadband also improve my upload speed?
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Re: Please reset IP Profile
27-06-2014 2:11 PM
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Re: Please reset IP Profile
27-06-2014 2:47 PM
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Hi Adam. I don't think the speed has changed much. I have tried re-booting the router and I'm now connected at 7,360kbps. I carried out the BT Speedtest and the result was 5.8mb. Do you have any idea why I have dropped from 6.8? Is it anything to do with me restarting my broadband package? (ie have I been treated as a new customer and the line is being retrained?)
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