| Quote from: npr |
The root cause of the problem is aluminium cables from the cabinet to pole. IMO BT don't want to risk being drawn in to changing this for copper so they playing hard with the fault.
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npr,
As I said, we interlopers are short on facts. Given that you have aluminium in your local infrastructure, switching to a different ISP (as some have suggested here) is not going to change that fundamentally flawed infrastructure. It is my understanding that aluminium is a big "No-No" for high-speed ADSL. If it has not already been done, at the very least BTOR need to go check every crimp on your circuit if they are not prepared to replace the aluminium in your D-Side. I have aluminium on my pole riser cable and most of the pairs there-in are goosed, however whilst at least one spare pair will deliver a serviceable connection (no commitment to quality) BTOR will not replace it.
As said elsewhere, Plus Net requires a clear service level from BTOR so that PN can deliver the level of service their customers require. Until an ISP has the balls to take BTOR "on" with OFFCOM, there will be no discernible improvement in BTOR's performance as there is neither a "carrot" to entice them nor a "stick" with which to beat this monopoly supplier into doing better. Plus Net take our money in good faith and then BTOR let both PN and their customer down with no come backs - it is a bad business model which gives no incentive to do better.
Plus Net (James?) does not seem to be getting this message - at least he is not acknowledging the merit of the argument here. I can only conclude that none of the ISPs have the will to take BTOR to task. Clearly part of the problem is that there is no other supplier outside of selected urban locations with the infrastructure to deliver the service.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
