Please Help
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Please Help
11-04-2014 10:54 AM
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Re: Please Help
11-04-2014 11:17 AM
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Can you hear noise on the phone line?
Is the router plugged into the master socket?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Please Help
11-04-2014 12:09 PM
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Quote from: mike360 right now my line is clear (which is weird) but later on it start crackling or buzzing i don't know why , iv changed filters and tried a different phone (wired) and yeah my router is connected to test/master socket.
Mike,
Please keep the dialogue on the forum, that way others can contribute too.
What you describe is an intermittent line fault, usually caused by a bad joint. It can vary due to air moisture (rain etc) so it can go away and come back. Incoming calls (ring tone higher voltage) can also clear line noise.
Until this issue is fixed, you are not going to see an improvement to your broadband service. Lets hope that the BTOR engineer turns up on Monday as scheduled and does a good job first time.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Please Help
11-04-2014 3:20 PM
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There is very little we can do unfortunately until the fault has been rectified as any line resets or profile changes are likely to either make the problem worse or have no impact at all 😕
Re: Please Help
11-04-2014 3:53 PM
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Re: Please Help
15-04-2014 10:19 AM
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Re: Please Help
15-04-2014 10:36 AM
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You should notice an increase in speeds within the next 4 hours.
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