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Ping spiking - am I being throttled?

MrSilver
Pro
Posts: 550
Thanks: 82
Fixes: 9
Registered: ‎05-10-2016

Re: Ping spiking - am I being throttled?

@alan666 do you know the ip of the server you are playing on, and the start of you ip (www.whatismyipaddress.com) just the first 3 groups of ips is enough e.g 54.34.56.x
alan666
Grafter
Posts: 64
Thanks: 4
Registered: ‎26-08-2016

Re: Ping spiking - am I being throttled?

Hi, this is the ip I am getting 80.229.170.84

the start of my ip is 192.168.1

alan666
Grafter
Posts: 64
Thanks: 4
Registered: ‎26-08-2016

Re: Ping spiking - am I being throttled?

Sorry did that totally wrong, how do i find the ip of the server i am using for gaming?
alan666
Grafter
Posts: 64
Thanks: 4
Registered: ‎26-08-2016

Re: Ping spiking - am I being throttled?

The ip I sent was done through the link you set using my laptop .

MrSilver
Pro
Posts: 550
Thanks: 82
Fixes: 9
Registered: ‎05-10-2016

Re: Ping spiking - am I being throttled?

The game server ip is a little harder if the game doesn't tell you, on a pc you can use wireshark but can't do that on an Xbox/ps

If we can get the server ip can see if others get he same latency jump or not, and can also look up their network provider and check their routing back etc.
alan666
Grafter
Posts: 64
Thanks: 4
Registered: ‎26-08-2016

Re: Ping spiking - am I being throttled?

Thanks, I will take a look to see if I can get the game server.

alan666
Grafter
Posts: 64
Thanks: 4
Registered: ‎26-08-2016

Re: Ping spiking - am I being throttled?

Hi @MrSilver , I have had no look finding the server ip Sad 

alan666
Grafter
Posts: 64
Thanks: 4
Registered: ‎26-08-2016

Re: Ping spiking - am I being throttled?

Just thinking about this logically and came to the conclusion that the 152ms latency can not be game related as I still get 152ms  with no game inserted in to the xbox ?

bobpullen
Community Gaffer
Community Gaffer
Posts: 16,869
Thanks: 4,950
Fixes: 315
Registered: ‎04-04-2007

Re: Ping spiking - am I being throttled?

Just so folks are aware, we've got a ticket raised for this one and are looking into it (ref: 96870)

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

markuscj
Hooked
Posts: 6
Thanks: 2
Registered: ‎18-11-2016

Re: Ping spiking - am I being throttled?

Just FYI I have been having the same problems over the last week playing BF1. I used to consistently get 15-30 ping and now this seems to be 60-200, averaging about 120 in the evening but has spiked up to 200.

alan666
Grafter
Posts: 64
Thanks: 4
Registered: ‎26-08-2016

Re: Ping spiking - am I being throttled?

same here, it does not matter which game I am playing I get serious lag etc, my latency is 150-180ms

bobpullen
Community Gaffer
Community Gaffer
Posts: 16,869
Thanks: 4,950
Fixes: 315
Registered: ‎04-04-2007

Re: Ping spiking - am I being throttled?

Should be fixed.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

markuscj
Hooked
Posts: 6
Thanks: 2
Registered: ‎18-11-2016

Re: Ping spiking - am I being throttled?

I noticed Thursday night my ping was back to around 18ms, so looks good now - although when I checked my router diagnostics 'ping default gateway' still came up as failed. Is that something I need to address or is that normal?