Phone or BB fault

[#1]

Chris, i agree with that approach, although the ticket stating no fault found, is a little debatable. What did the engineer notrs say... No resyncs since the last router reboot over 14hrs ago. Lets give it a couple of days, and then see if we can fix the upload spd . Can we manually set snr on this equip, if so lets start with 9db up/down with interleaving on,.

[#2]

Yes we can set the SNR to specified db. Just need to make sure the line is going to be OK to do that before this is done, as if it isn't it can make things worse.
As it states in your ticket, there was no fault found at your premises. I don't have the engineer notes to hand. Your line has certainly become more stable. It's just a case of making sure everything is OK, then I'd say tomorrow we can do the SNR reset.

[#3]

Things were going so well.... Almost 40hrs uptime, but we had a call today just before 11, and sync dropped, and resynced at a poor upstream again, approx 250kbps!. I dont think this issue is fixed, and i feel there is an underlying bb issue going on. I would welcome advice as to the next step. I will update the ticket accordingly. As an adide, when i had these same issues approx 3yrs ago, it ended up being cured with a lift and shift,  and took months to resolve. Really dont want to go down that path again... I will reboot router just now, to bring upstreams back up

[#4]

Things were going so well.... Almost 40hrs uptime, but we had a call today just before 11, and sync dropped, and resynced at a poor upstream again, approx 250kbps!. I dont think this issue is fixed, and i feel there is an underlying bb issue going on. I would welcome advice as to the next step. I will update the ticket accordingly. As an adide, when i had these same issues approx 3yrs ago, it ended up being cured with a lift and shift,  and took months to resolve. Really dont want to go down that path again... I will reboot router just now, to bring upstreams back up

[#5]

I've relayed this with our faults team, I'll get an update ASAP for you.
Chris

[#6]

Cheers chris. I am back in the test socket again, and first resync was ok. Thinking about it, the first sync after bt vist, was with the faceplate back in, with the poor upstream and noisy line. Had 1 call day after, but no sync drop, this was from a mobile, but cant see how that would make any odds. Call that caused sync drop was from a landline, and i called home from mobile 3/4hr after with no drop. More likely coincidence maybe??. Will see how things go for rest of today, with filter in test socket.... Anything else you need me to do, give me a shout...

[#7]

Chris... Just had a resync event, after over 4hrs uptime. No idea why. Whilst it was resyncing, checked for noise. Not really anything except maybe a mild 'scratching' sound. Certainly no pops or crackles etc. Upstream synced back normally to 440.
Will continue to monitor

[#8]

Please if you can continue to monitor, our faults team are looking at this at the moment, so just waiting for an update.

[#9]

updated ticket with more info....  in essence things are back to as they were again, with random resyncs, and at one point tonight, after a resync event, there was audible static on the line, and its been raining hard all afternoon.
Had a call later this evening, but no sync drop (previous sync had poor upstream), and checked for noise after the call, and line appeared clean. Maybe the calls are clearing up a dodgy connection somewhere on the lines route.  Hope its not from the pole to the joint on the 'D' side, as the POTS engineer told me this part of the line on my estate, is just buried, and its not in ducting.......
Anyhow, i think we need to move forward here, with full 'E' side  and cab checks, and checks of the tie-pairs.   Previous fault like this in 2010, ended up being a frames issue.....
Current syncs 6215/256

[#10]

Quote

with full 'E' side  and cab checks, and checks of the tie-pairs.

We can't directly request that such checks are done but they should be done if deemed to be an issue by any SFIs looking into your fault.
I can see that the ticket on our side is still with the faults team so we should have a response for you soon.

[#11]

Thanks adam. I am sure that you guys will have it all in hand... I fully realise how much of a pain intermittant faults like this can be.

[#12]

No problem, I can see that there is an issue with the line again and that we're not looking at this as a phone fault. I'll make sure we get back to you ASAP after the engineer visit.

[#13]

[wrong thread .. mod please delete this reply]  

[#14]

Hi adam. I rang in yesterday, as there was audible noise on the line. Rang from my mobile, so i didnt clear the issue but unfortunately no fault found. The faults chap mentioned that an sfi engineer woulnt touch this yet, due to noise on the line, and if booked, would just 'walk away' in effect, saying wrong engineer booked, so i think another POTS guy has been booked. Can you see whats actually been booked and where we go from here...
Stats show a number of dropped connections yrsterday and 1 thia morning at 00:30

[#15]

It is a POTS engineer that has been booked, The first engineer carried out some repairs and the noise on the line cleared, obviously as this is not the still the case, we have had to book another one, as we need to resolve the noise on the line.
This is a log of your connections:
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13439818995511.png" />
I have also made the faults team aware of your fault what took some time to resolve previously, but this does not seem related.
Chris