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Phone Rings - Internet Disconnects
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Phone Rings - Internet Disconnects
06-02-2014 9:59 PM
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Phone Rings - Internet Disconnects
I was on the internet browsing and the phone rings, the internet disconnects. You can either use one or the other. I've changed ADSL filter and nothing works. How can I fix this?
Many thanks,
Shiobi
I was on the internet browsing and the phone rings, the internet disconnects. You can either use one or the other. I've changed ADSL filter and nothing works. How can I fix this?
Many thanks,
Shiobi
Message 1 of 4
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Re: Phone Rings - Internet Disconnects
06-02-2014 10:42 PM
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Hi Shiobi,
Sorry to hear of the problems you're experiencing. If you've tried an alternative microfilter, it's very likely to be a Splitter Card issue at your Local Exchange.
Can you please complete the Fault Checker at http://faults.plus.net and we can get an engineer to head over to your Local Exchange to get that sorted out for you?
Sorry to hear of the problems you're experiencing. If you've tried an alternative microfilter, it's very likely to be a Splitter Card issue at your Local Exchange.
Can you please complete the Fault Checker at http://faults.plus.net and we can get an engineer to head over to your Local Exchange to get that sorted out for you?
Message 2 of 4
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Re: Phone Rings - Internet Disconnects
07-02-2014 4:35 PM
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Hello,
Thanks for the quick response, Would I have to pay for the engineer?
Many thanks,
Shiobi12
Thanks for the quick response, Would I have to pay for the engineer?
Many thanks,
Shiobi12
Message 3 of 4
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Re: Phone Rings - Internet Disconnects
07-02-2014 4:42 PM
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Thanks for getting back in touch! You wouldn't have to pay for an engineers visit as it's an external visit that is required. The engineer will visit your exchange and resolve the issue there.
Message 4 of 4
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