Phone Line fault
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Phone Line fault
Phone Line fault
20-06-2019 1:33 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My question is, will I have to pay for an engineer to check my BT open reach box/line?
Re: Phone Line fault
20-06-2019 8:19 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You say PN sent you a replacement; of what exactly?
Follow the troubleshooting advice pages on this website.
Re: Phone Line fault
20-06-2019 11:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there.
Our tests aren't showing the cause for the issue however based upon what you've said I'd like to make sure that your equipment is set up correctly. Can you confirm that the cable from the microfilter to the router is going to the grey port on the router as opposed to the red WAN port at the back?
If you're still having issues can you try connecting your phone and router into the test socket through the microfilter as per the steps here: https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242
This should rule out any internal wiring affecting your connection.
If you're still having issues I'd recommend reporting a broadband fault to us at http://faults.plus.net. One of the first things you'll be asked to do is check your phone line, I'd select the option that it's working fine.
Let us know how it goes.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page