Pffff, same old song. Help please!

[#1]

It is a good thing that you want to join a discussion, but please take the courtesy to read previous posts, including the advice Plusnet gave on the having, or not of home phones.
That said, my broadband should be fixed by today. It is now 21.04 and still no word from Plusnet. Another broken promise....

[#2]

Sure hope it gets fixed soon, for reasons both theoretical and practical.

[#3]

I don't think you read too carefully ThereWeGoAgain, I'm another customer as Townman has pointed out, as are also the moderators. I would have hoped that might have been fairly obvious from the way my posts were phrased. This is a Community Forum.  And as you haven't told us what the current status of the phone line is, there's little more constructive comment we can make at this time, or even any reasonable criticism of Plusnet

[#4]

I really recommend this to you. If the cause of a broadband issue can be identified it will probably be fixed quicker

[#5]

Meanwhile.....
Plusnet said my Broadband would be up and running no later than 9 June. If not they would get back to me.
Broadband is still not up an running and nobody has contacted me yet....

[#6]

Is the phone line working?

[#7]

From what I can see our suppliers have ruled out a fault between the exchange and the cabinet.
They want to make a appointment for a phone engineer to visit. At the moment the first available slot we have is Friday morning between 8am and 1pm.

[#8]

Sure, please book me in.
But why has not anybody contacted me earlier?

[#9]

Matthew?
Nobody has contacted me via the Plusnet website of via phone. I have no idea why. So please do book this in for me.
It would be very frustrating for you not to book this in, thereby unnecessarily drawing out this issue even longer.
There is now a chance to resolve this, let's get it done please.

[#10]

Hi ThereWeGoAgain,
I've just responded to your update on the fault ticket.
Thanks

[#11]

Hi Andy T.,
I am afraid that is quite unacceptable. I will be abroad on Monday and I would not like to have to cancel my business trip for a phone engineer.
By the way, why did Matthew Wheeler use such an unconventional manner of contacting me - this forum? I do not get any notification if someone posts on this forum.
Why did he not use the Plusnet website to inform me, so I get a notification?
Do you purposefully want to draw out this issue?

[#12]

Andy? Matthew?
Come on.
Response please!

[#13]

Matthew just replied to your forum post, providing the information he had available at the time.
I am really sorry for the inconvenience but the engineer availability just isn't available in your area until Monday now. Sadly there's no way for me to change this.  If there's any way somebody could be available to give the engineer access next week then let me know and I'll arrange the appointment.
Again, I'm really sorry for the inconvenience.

[#14]

Yes book the first available slot now please. Do not put this off any longer.
Please confirm

[#15]

Please confirm Andy