Personal Insults from PlusNet: NOT ACCEPTABLE
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- Re: Personal Insults from PlusNet: NOT ACCEPTABLE
Personal Insults from PlusNet: NOT ACCEPTABLE
07-11-2013 3:55 PM
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I am still a customer. If PlusNet do not like me entering discussions about their failings and want to hide my comments then so be it, but let it be a warning to other potential customers.... this is how I was treated and why I have moved suppliers. The proof is in my other postings.
Will PlusNet explain why they allow 'moderators' to insult paying customers and stop them in a forum if they don't like the real, proven criticism? What will PlusNet do about this?
Re: Personal Insults from PlusNet: NOT ACCEPTABLE
07-11-2013 4:14 PM
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We've tried to explain the issue to you, unfortunately we aren't in a position to help any further unless you decide to cancel the migration out to BT.
Re: Personal Insults from PlusNet: NOT ACCEPTABLE
07-11-2013 4:19 PM
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Clearly you believe you have just cause to be upset with the service you have received from PlusNet, however you have chosen to move your service to another ISP and as such there is now nothing this forum (or PN) can do to assist with your technical problems. That is why the thread was locked - it was going (can go) nowhere.
If you want help, then yes this is one of the places to come, but ranting is not going to help get you empathy. I hope that when your service is moved you will get a different level of service from your new ISP. I will be surprised if you find with them such a great a willingness to assist, if indeed they have a forum where you can vent your "honest" feelings at all. With many ISP forums (where they exist) your posts would simply have been deleted by now.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Personal Insults from PlusNet: NOT ACCEPTABLE
07-11-2013 4:35 PM
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Quote from: fedupcustomer calling me an idiot
After reading all of your posts on here, I would agree with him. You are an Idiot.
I am in no way affiliated, employed, empowered or given sexual favours for calling idiots and idiot by plus.net
On a more serious note, Every issue I have ever encountered with my internet and using plus.net as my ISP. (I was with them five plus years before moving to sky for fibre then just moved back to them for my new fibre line) has always been a result of the infrastructure provided by BTOR or downtime because of BTOR.
The call centres have always been quick for me to get too (however I noticed they take a little longer this time around when I used them two years ago it was instant connect with someone but they are definitely better than BT and if you think they're rude, you wait a couple of months when you contact BT, you'll be in for a shock.
Re: Personal Insults from PlusNet: NOT ACCEPTABLE
07-11-2013 4:37 PM
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Re: Personal Insults from PlusNet: NOT ACCEPTABLE
07-11-2013 4:40 PM
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And on another note, I *am* qualified to share recent experiences with British Telecom as I run my own electronics business and IT support and have regular contact with BT on behalf of customers.
The issues with getting through to foreign call centers for initial reporting and diagnostics of faults are very much still happening and this is the precise reason I have nothing to do with BT personally.
Yes, Plusnet aren't angels, they can take their time to answer tickets but for the price they charge for the service you receive, I don't think they can be beaten. I have only had to contact them by telephone once and that was for a line issue and I was sorted within 5 minutes.
I hope that BT manage to sort your line / issue out promptly as if you need to have any kind of extended dealings with their support department then you'll be screaming with frustration. If they can't sort it and you manage to escape, consider using A&A as your ISP - you will however pay 3-4 times the current rate of BT/Plusnet for the extra customer service and fault finding experience they offer.
Re: Personal Insults from PlusNet: NOT ACCEPTABLE
07-11-2013 4:42 PM
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I agree that signing up for a forum like this with a name like "fedupcustomer" isn't going to endear any of the old skool members to them but a lot of people sign up and use the forum as a last ditch attempt to get stuff sorted after failing on the telephone.
I do agree that certain newer members attitudes and patience could be a whole lot better though but name calling isn't going to sort anything out.
Re: Personal Insults from PlusNet: NOT ACCEPTABLE
07-11-2013 4:47 PM
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jim:quote
Re: Personal Insults from PlusNet: NOT ACCEPTABLE
07-11-2013 4:57 PM
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There have been quite a few "colourful" characters since.
Re: Personal Insults from PlusNet: NOT ACCEPTABLE
07-11-2013 5:07 PM
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Same over the phone.
Go on like that please PN community!
Re: Personal Insults from PlusNet: NOT ACCEPTABLE
07-11-2013 10:26 PM
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Quote Arguments
There is a fine line between discussion and argument which is at times hard to define. In general a discussion becomes an argument when the postings become personal and if this starts to become obvious then the Moderators will take necessary action which may include removal or locking of posts.
Quote Trolling
A troll is a person who posts inflammatory messages, to disrupt the discussion or to upset its participants. The word, or its derivative, "trolling", is also used to describe such messages or the act of posting them. This behaviour will not be tolerated.
Quote Personal attacks
These are usually caused by discussions turning into serious arguments as mentioned above. Please think before posting anything that would be defined as this sort of attack. For example "Username is an idiot" Personal attacks, including those in personal forum messages or emails, are not welcome on these forums and will be dealt with firmly. As the moderators do not have access to personal forum messages or emails any action would only be in response to a specific complaint by the recipient.
Nice to see that, as usual, this forum is as friendly and welcoming as ever, always ready to show maturity and patience with all people, and that, moreover, the moderators are ever ready to ensure that no such postings which break the above rules can remain on this forum. PN Forum: Where past discussions on behaviour of members are always remembered.
Re: Personal Insults from PlusNet: NOT ACCEPTABLE
07-11-2013 10:36 PM
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"Personal attacks
These are usually caused by discussions turning into serious arguments as mentioned above. Please think before posting anything that would be defined as this sort of attack. For example "Username is an idiot" Personal attacks, including those in personal forum messages or emails, are not welcome on these forums and will be dealt with firmly. As the moderators do not have access to personal forum messages or emails any action would only be in response to a specific complaint by the recipient."
Why haven't such posters been "dealt with firmly". Oh, hang on, the moderators are part of the clique.
Re: Personal Insults from PlusNet: NOT ACCEPTABLE
07-11-2013 10:54 PM
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Quote from: purleigh +1
I agree!! ++1
@fedupcustomer
Listen to other people for once!
I am with BT after leaving PN due to price increase. Plusnet is the greatest ISP I have ever had. No problems at all apart from house move but that was an openreach problem and plusnet was the middle men.
Re: Personal Insults from PlusNet: NOT ACCEPTABLE
07-11-2013 11:04 PM
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