Periodic disconnects
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Periodic disconnects
Periodic disconnects
28-03-2021 2:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
How can I run a line test, we have periodic issues with broadband which a reboot of the router fixes but it’s happening more frequently.
Also our line speed is much slower than when we had sky broadband.
Thanks,
Re: Periodic disconnects
28-03-2021 4:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@dja76 Plusnet staff support, like the phone service, is still severely restricted. If you would like help from the community, a good starting point is to have a look at This post and supply as much detail from it as possible.
It would also be a good idea to carry out a 'Quiet Line Test' - dial 17070 from a (preferably corded) phone and select option 2 - there should be no discernable noise. If there is, report a phone fault first, as without a clear phone connection, your broadband will not perform correctly.
It may be an idea to also report your lines capabilities - please post your results from THIS site, but ensure your phone number is obscurred/hidden.
If you reply to this topic with as much detail as possible, there are plenty of experienced members who can advise on possible remedies.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page