Peak-Time Connection Problems
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- Re: Peak-Time Connection Problems
Peak-Time Connection Problems
25-03-2009 4:54 PM
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It's affecting every PC in the house and they're all connected through a Belkin ADSL2 Wireless Router(looked all over it, couldn't find an exact model number - http://catalog.belkin.com/IWCatProductPage.process?Product_Id=203415 it's a lot like this one.). I tried resetting it a few times but that didn't do anything and the way it only happens between certain times makes me think there's very little I can do to fix it.
Is anyone else experiencing anything like this?
Re: Peak-Time Connection Problems
25-03-2009 5:02 PM
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What account type are you on?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Peak-Time Connection Problems
25-03-2009 5:07 PM
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It's certainly not usage related, so I'm not really sure why this sort of thing would be happening. We've got loads of people on WoW who don't see these problems.
I'd be interested to hear if anyone else is experiencing similar problems?
Re: Peak-Time Connection Problems
25-03-2009 5:20 PM
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I am experiencing the exact same problem as you some evenings are better than others , but support have told me that my exchange is congested, see below
Tech Team is has advised that the VP is not due for a regrade but is close for a regrade as running 3% under threshold and this would indicate a possible issue with current usage trends nationwide
As you see from the above, this issue is with BT and is likely to be resolved soon. Until this issue is resolved, we cannot investigate further as it appears your issue is occurring at exchange level.
Something which i am still a little skeptical about, as every exchange checker i have looked at show my exchange as green last update for mine 09 March, so i wait with interest what the next update says, only started having the issues once i moved from a MAAF product to PlusNet one.
Look like i will have to sit tight on this one, and hope there is an upgrade soon , but when you are told "this issue is with BT and is likely to be resolved soon" its like asking how long is a piece of string.
Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Peak-Time Connection Problems
25-03-2009 5:25 PM
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Quote from: Jameseh Hi there,
It's certainly not usage related, so I'm not really sure why this sort of thing would be happening. We've got loads of people on WoW who don't see these problems.
I'd be interested to hear if anyone else is experiencing similar problems?
WoW has been working fine for months that's why it's so odd that everything just went wrong on the 19th March.
WoW - Poor latency, server disconnections.
Streaming - Inconsistent buffering speeds, lots of pauses, takes upto 25 minutes to buffer a 3 minute video on YouTube for example.
Websites - Inconsistent loading speeds, e.g. it took 5 minutes to load www.plus.net and another 3 to access the forums
I'm currently on the old Premier 1 option but I've just opted to switch to Plusnet Unlimited.
Re: Peak-Time Connection Problems
25-03-2009 5:40 PM
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but like itworks have said the checkers are not allways upto date so even if its green your exchange my still be congested
Re: Peak-Time Connection Problems
25-03-2009 5:53 PM
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Quote from: ASBO whats your vp status at your exchange http://usertools.plus.net/exchanges/ .
but like itworks have said the checkers are not allways upto date so even if its green your exchange my still be congested
It's showing as green and the historical information doesn't seem to suggest any problems.
Re: Peak-Time Connection Problems
25-03-2009 5:59 PM
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Quote from: CobaltKris It's showing as green and the historical information doesn't seem to suggest any problems.
Sam as mine
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Peak-Time Connection Problems
26-03-2009 6:42 AM
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Google wouldn't even load , thought it might be a DNS problem so tried the kids PC (whos DNS is opendns) and browsing was fine .
Re: Peak-Time Connection Problems
26-03-2009 2:11 PM
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Tracing route to portal.plus.net [212.159.9.2]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms . [192.168.2.1]
2 34 ms 37 ms 36 ms lo0-plusnet.pte-ag2.plus.net [195.166.128.72]
3 37 ms 38 ms 36 ms ge0-0-0-504.pte-gw1.plus.net [84.92.4.89]
4 33 ms 34 ms 34 ms te2-4.pte-gw2.plus.net [212.159.1.102]
5 39 ms 39 ms 39 ms 92.core.plus.net [212.159.1.92]
6 41 ms 42 ms 40 ms fhw-lb04.plus.net [212.159.1.146]
7 41 ms 41 ms 128 ms portal.plus.net [212.159.9.2]
Trace complete.
However, during the problem period I start seeing requests timed out all over the place, I'll paste another one here once it starts today for comparison.
Re: Peak-Time Connection Problems
26-03-2009 5:51 PM
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Tracing route to www.plus.net [212.159.9.2]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms . [192.168.2.1]
2 37 ms 36 ms 34 ms lo0-plusnet.pte-ag2.plus.net [195.166.128.72]
3 34 ms 32 ms 62 ms ge0-0-0-504.pte-gw1.plus.net [84.92.4.89]
4 33 ms * 35 ms te2-4.pte-gw2.plus.net [212.159.1.102]
5 * 40 ms 44 ms 92.core.plus.net [212.159.1.92]
6 40 ms 41 ms 44 ms fhw-lb04.plus.net [212.159.1.146]
7 46 ms 67 ms * portal.plus.net [212.159.9.2]
8 46 ms 40 ms * portal.plus.net [212.159.9.2]
9 51 ms 54 ms 45 ms portal.plus.net [212.159.9.2]
Trace complete.
Re: Peak-Time Connection Problems
26-03-2009 6:47 PM
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1 <1 ms <1 ms <1 ms . [192.168.2.1]
2 37 ms 36 ms 34 ms lo0-plusnet.pte-ag2.plus.net [195.166.128.72]
heres mine so dosent seem to be a pn problem
edit swapped tracert results for one on pte-ag2 gateway. oldjim went through 10 gateways to get on pte-ag2 to match tracert result to same as op and u beat me by 30 seconds . o well here they are any way.
Tracing route to portal.plus.net [212.159.9.2]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 10.0.0.1
2 21 ms 19 ms 22 ms lo0-plusnet.pte-ag2.plus.net [195.166.128.72]
3 29 ms 22 ms 25 ms ge0-0-0-504.pte-gw1.plus.net [84.92.4.89]
4 36 ms 23 ms 20 ms te2-4.pte-gw2.plus.net [212.159.1.102]
5 34 ms 27 ms 27 ms 92.core.plus.net [212.159.1.92]
6 31 ms 83 ms 77 ms fhw-lb04.plus.net [212.159.1.146]
7 73 ms 28 ms 29 ms portal.plus.net [212.159.9.2]
Re: Peak-Time Connection Problems
26-03-2009 6:51 PM
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Tracing route to portal.plus.net [212.159.8.2]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 44 ms 38 ms 50 ms lo0-plusnet.pte-ag2.plus.net [195.166.128.72]
3 43 ms 40 ms 39 ms ge0-0-0-504.pte-gw1.plus.net [84.92.4.89]
4 39 ms 39 ms 39 ms te2-4.pte-gw2.plus.net [212.159.1.102]
5 43 ms 44 ms 39 ms ae0-102.ptn-gw02.plus.net [212.159.1.105]
6 47 ms 47 ms 44 ms gi0-1-31.ptc-gw1.plus.net [195.166.129.3]
7 49 ms 48 ms 47 ms pos1-0.pih-cr1.plus.net [195.166.129.250]
8 57 ms 52 ms 53 ms vlan8.pih-gw4.plus.net [212.159.0.30]
9 47 ms 52 ms 53 ms if25.pih-lb04.plus.net [212.159.0.18]
10 51 ms 47 ms 52 ms portal.plus.net [212.159.8.2]
Trace complete.
Re: Peak-Time Connection Problems
26-03-2009 6:58 PM
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over a maximum of 30 hops:
1 1 ms <10 ms <10 ms voyager.home [192.168.1.1]
2 47 ms 36 ms 45 ms lo0-homesurf.ptn-ag2.plus.net [195.166.128.54]
3 43 ms 43 ms 38 ms ge1-0-0-205.ptn-gw01.plus.net [84.92.3.97]
4 44 ms 38 ms 76 ms ae0-101.ptn-gw02.plus.net [212.159.1.110]
5 64 ms 97 ms 205 ms te2-2.pte-gw2.plus.net [212.159.1.106]
6 59 ms 41 ms 44 ms 92.core.plus.net [212.159.1.92]
7 108 ms 67 ms 53 ms fhw-lb04.plus.net [212.159.1.146]
8 46 ms 45 ms 45 ms portal.plus.net [212.159.9.2]
Trace complete.
Sometimes ok, sometimes not. That 205ms is not an uncommon value when problems start
BBYW1.
Re: Peak-Time Connection Problems
26-03-2009 7:01 PM
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1 <1 ms <1 ms <1 ms . [192.168.2.1]
2 37 ms 36 ms 34 ms lo0-plusnet.pte-ag2.plus.net [195.166.128.72]
3 34 ms 32 ms 62 ms ge0-0-0-504.pte-gw1.plus.net [84.92.4.89]
4 33 ms * 35 ms te2-4.pte-gw2.plus.net [212.159.1.102]
5 * 40 ms 44 ms 92.core.plus.net [212.159.1.92]
6 40 ms 41 ms 44 ms fhw-lb04.plus.net [212.159.1.146]
7 46 ms 67 ms * portal.plus.net [212.159.9.2]
8 46 ms 40 ms * portal.plus.net [212.159.9.2]
9 51 ms 54 ms 45 ms portal.plus.net [212.159.9.2]
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