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Payment issues?

sunworld
Newbie
Posts: 3
Registered: ‎21-10-2008

Payment issues?

Hey,
I am trying to set up Broadband for my Dad and have given his credit card details twice, only for it to come back that there is a problem. No idea what the problem might be, but I have now used my own credit card. Any ideas what the problem might be and if my own card details are accepted, how long it will take for payment to be authorised? TY.
3 REPLIES 3
HPsauce
Pro
Posts: 7,009
Thanks: 149
Fixes: 2
Registered: ‎02-02-2008

Re: Payment issues?

I think you should be asking PlusNet in private, not a set of users in a public forum.... Lips_are_sealed
mal0z
Grafter
Posts: 3,486
Registered: ‎02-10-2008

Re: Payment issues?

Totally agree
phone PN on
Customer Support: 0114 296 5198  or  0845 140 0200
Mand
Grafter
Posts: 5,560
Thanks: 2
Registered: ‎05-04-2007

Re: Payment issues?

Hi,
Is this a problem during the signup process? No payment is taken until your order has been submitted and accepted so you won't receive a payment email until tomorrow at least if you've just signed up.