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Payment I Made has been added to my next bill?

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mrj1992
Newbie
Posts: 2
Registered: ‎23-11-2017

Payment I Made has been added to my next bill?

 

 

 

Hello there,
I'm having some issues here as shown below.


Bill date : 22/12/2018 - outstanding balance was £45.90, this was paid on 07/01/2019.

Since this was already paid why exactly has it been added to my current outstanding balance which now makes my bill for THIS month £91.13.


Bill Date : 22/01/2019

Current Outstanding Balance £91.13
Charges brought forward : £45.90 (Payment i made on 07/01/2019)..

Would someone care to explain why i'm being charged a fee i have already paid? This isn't right at all. I would appreciate if someone could look into this and resolve the matter.

2 REPLIES 2
Plusnet Help Team
Plusnet Help Team
Posts: 733
Thanks: 122
Fixes: 22
Registered: ‎07-12-2017

Re: Payment I Made has been added to my next bill?

Hi there @mrj1992

 

I am sorry for any confusion with your bill, I have explained the breakdown and the charges further here for you (I have added this to the account due to it containing account specific information).

 

I hope this helps, but please get back to us if you have any further questions with regards to this.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
mrj1992
Newbie
Posts: 2
Registered: ‎23-11-2017

Re: Payment I Made has been added to my next bill?

Congratulations, you lost yourself a customer who was with you for over a year because you tried to rip me off.

 

Wonderful service.