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Paying to much for broadband.

Stylin
Grafter
Posts: 56
Registered: ‎04-02-2013

Paying to much for broadband.

I am paying £9.99 per month for unlimited broadband, I should be paying £4.99

What happened to the 12 month half price unlimited broadband deal that it said i had when i was signing up?!

should i phone them up and tell them about this ?
if im stuck with this £9.99 bill. i may as well get the 6month unlimited fibre broadband. its the same price!
6 REPLIES 6
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Re: Paying to much for broadband.

From the 'Unlimited' FAQ
Quote
I’m currently receiving a promotional/retention discount. Will I lose this when changing to one of the new products?
Yes, any promotional discount will be removed as part of the account change journey.

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Re: Paying to much for broadband.

Are you a new customer on unlimited or are you an existing customer who changed product?
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Stylin
Grafter
Posts: 56
Registered: ‎04-02-2013

Re: Paying to much for broadband.

Im a new customer.i signed up few days ago
so should i phone them and make them aware of this and they can change my bill and give me the offer ? since i signed up when the offer was on.
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Re: Paying to much for broadband.

have you had an invoice? 9.99 is the price and discount will be taken off it, I suspect.
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Stylin
Grafter
Posts: 56
Registered: ‎04-02-2013

Re: Paying to much for broadband.

ye

so  on my package its saying im paying £9.99 but im really paying £4.99?
my monthly bill will be £18.98 right?

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Re: Paying to much for broadband.

yes, you can see the special off discount of 5, that will be deducted each month - the reason why this one is more looks like the p&p for your router.
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