Paying to much for broadband.

[#1]

I am paying £9.99 per month for unlimited broadband, I should be paying £4.99

What happened to the 12 month half price unlimited broadband deal that it said i had when i was signing up?!

should i phone them up and tell them about this ?
if im stuck with this £9.99 bill. i may as well get the 6month unlimited fibre broadband. its the same price!

[#2]

From the 'Unlimited' FAQ

Quote

I’m currently receiving a promotional/retention discount. Will I lose this when changing to one of the new products? Yes, any promotional discount will be removed as part of the account change journey.

[#3]

Are you a new customer on unlimited or are you an existing customer who changed product?

[#4]

Im a new customer.i signed up few days ago
so should i phone them and make them aware of this and they can change my bill and give me the offer ? since i signed up when the offer was on.

[#5]

have you had an invoice? 9.99 is the price and discount will be taken off it, I suspect.

[#6]

ye

so  on my package its saying im paying £9.99 but im really paying £4.99?
my monthly bill will be £18.98 right?

[#7]

yes, you can see the special off discount of 5, that will be deducted each month - the reason why this one is more looks like the p&p for your router.