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Password for email accounts
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Password for email accounts
24-01-2008 6:30 PM
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Following the email service going offline a few days ago and causing all logins to prompt for a password, I am still being prompted for a password to access my postmaster account. When I enter the password, I get a message
"mailserver mail.plus.net responded: login failed"
The other personal accounts work OK (with the same password), just not the postmaster@<account>.plus.com
I'm using Thunderbird (v2.0.0.9) as the email client. I don't know whether it's a problem with the Plusnet email service or Thunderbird.
If it's the latter, any ideas gratefully received.
Cheers
"mailserver mail.plus.net responded: login failed"
The other personal accounts work OK (with the same password), just not the postmaster@<account>.plus.com
I'm using Thunderbird (v2.0.0.9) as the email client. I don't know whether it's a problem with the Plusnet email service or Thunderbird.
If it's the latter, any ideas gratefully received.
Cheers
Message 1 of 4
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Re: Password for email accounts
24-01-2008 8:00 PM
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Is the postmaster account a separate mailbox?
Try logging into it using webmail. Remember, if its a separate mailbox the login will be username+postmaster.
If that fails, reset the password for the mailbox on the portal and try webmail again. If that works check your email client is set correctly with the new password.
Try logging into it using webmail. Remember, if its a separate mailbox the login will be username+postmaster.
If that fails, reset the password for the mailbox on the portal and try webmail again. If that works check your email client is set correctly with the new password.
Message 2 of 4
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Re: Password for email accounts
25-01-2008 2:38 AM
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Also, I've been known to forget that separate mailboxes have separate passwords
Message 3 of 4
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Re: Password for email accounts
25-01-2008 9:20 AM
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Have you tried logging in via webmail to the affected mailboxes? If you can log into webmail then I'd suggest recreating your profile in Thunderbird (adding it again and removing the exisiting one).
You could also try telnetting to the mail server and seeing if that allows authentication.
To perform a telnet in windows:-
Open up command prompt
Type in
You should get an acknowledgement similar to this
Type
Type
Replace username and password with your details
You should get a message similar to this:-
If this works then it shows that authentication to your mailbox is ok, and I'd suggest recreating your profile in Thunderbird.
You could also try telnetting to the mail server and seeing if that allows authentication.
To perform a telnet in windows:-
Open up command prompt
Type in
telnet mail.plus.net 110and press enter
You should get an acknowledgement similar to this
+OK AVG POP3 Proxy Server 7.5.510/7.5.516 [269.19.11/1242]
Type
user usernameand press enter
Type
pass passwordand press enter
Replace username and password with your details
You should get a message similar to this:-
+OK logged in.
If this works then it shows that authentication to your mailbox is ok, and I'd suggest recreating your profile in Thunderbird.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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