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Painfully slow internet

hartleykeys
Newbie
Posts: 1
Registered: ‎27-04-2020

Painfully slow internet

 

For several weeks now I have been having extremely slow internet - so much so that I don't receive emails and can't download anything, or use the www.  My son helped me run a speed test yesterday - the results were download speed 0mbps (!), upload 0.21mbs, and a ping rate of 293Ms.

Plusnet - please can you advise/check if there's a fault? Thank you.

1 REPLY 1
TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 1,251
Thanks: 142
Fixes: 57
Registered: ‎26-03-2018

Re: Painfully slow internet

Hi @hartleykeys,

Sorry for any inconvenience this is causing. Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online at faults.plus.net.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team