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Page loading issues.

Devonian
Grafter
Posts: 1,854
Registered: ‎01-05-2011

Re: Page loading issues.

It's still happening for me.  Sad
msx361
Dabbler
Posts: 10
Registered: ‎26-02-2014

Re: Page loading issues.

I too am having this problem. Im using a pretty new computer, tried IE, FF, and Chrome and its happening in them all. Some websites load straight away others take ages and time out and some just dont load the pictures. I thought it might of been my AV at first but even after switching off it still does it. Speed acording to speedtest isnt affected during the loading times either and manages a stable 72Mbps (i was quoted 80 and 76 but ive never got those speeds).
Any ideas to help?
Devonian
Grafter
Posts: 1,854
Registered: ‎01-05-2011

Re: Page loading issues.

Mine is still doing it to.
It's incredibly frustrating!
msx361
Dabbler
Posts: 10
Registered: ‎26-02-2014

Re: Page loading issues.

Tell me about it. Im glad its not just me having issues though.
Community Gaffer
Community Gaffer
Posts: 5,324
Thanks: 655
Fixes: 5
Registered: ‎04-04-2007

Re: Page loading issues.

Are you talking about community?  Or all the web?
Kelly Dorset
Broadband Service Manager
msx361
Dabbler
Posts: 10
Registered: ‎26-02-2014

Re: Page loading issues.

All the web.
Devonian
Grafter
Posts: 1,854
Registered: ‎01-05-2011

Re: Page loading issues.

The internet as a whole Kelly.
As I said when I started the thread, it's not all sites, and it's also not all of the time on certain sites.
It's random, and happens day and night.
My connection is fine:


System Up Time 249:46:24
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoE 7565755 9895718 0 7727 21943 23:17:44
LAN 10M/100M 11936836 9690475 0 9422 5879 249:46:20
WLAN 11M/54M/300M 0 0 0 0 0 249:46:08
ADSL Link Downstream Upstream
Connection Speed 15143 kbps 888 kbps
Line Attenuation 29.5 db 13.5 db
Noise Margin 6.0 db 15.2 db

And some Sam Knows copy/paste if it helps?

DNS Response Times

Date

Minimum (Ms)
Maximum (Ms)
Average (Ms)
2014-02-26 34.61 37.34 35.55
2014-02-25 34.38 154.29 40.79
2014-02-24 36.31 85.92 40.54
2014-02-23 36.13 69.81 41.47
2014-02-22 36.75 154.43 40.11
2014-02-21 36.44 102.54 41.06
2014-02-20 36.25 63.71 38.82
2014-02-19 35.76 63.35 39.03

Packet Loss

Date

Failure Rate (%)
2014-02-26 0.04
2014-02-25 0.06
2014-02-24 0.07
2014-02-23 0.02
2014-02-22 0.00
2014-02-21 0.02
2014-02-20 0.01
2014-02-19 0.00

Failed DNS Queries

Date

Failure Rate (%)
2014-02-26 1.025
2014-02-25 2.045
2014-02-24 3.2980000078678131
2014-02-23 7.25
2014-02-22 0
2014-02-21 1.875
2014-02-20 0
2014-02-19 0

I seem to have small amounts of packet loss all the time.
The failed DNS readings are high to.
Hope this helps.
msx361
Dabbler
Posts: 10
Registered: ‎26-02-2014

Re: Page loading issues.

Any updates PN?
Any thing I can change or test. I'm not tech savy at all so please bare with me.
Plusnet Help Team
Plusnet Help Team
Posts: 14,086
Thanks: 299
Fixes: 87
Registered: ‎27-04-2007

Re: Page loading issues.

Hi msx361 I've replied to your post here: http://community.plus.net/forum/index.php/topic,124244.msg1078566.html#msg1078566
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Devonian
Grafter
Posts: 1,854
Registered: ‎01-05-2011

Re: Page loading issues.

Any news?
Community Gaffer
Community Gaffer
Posts: 17,696
Thanks: 677
Fixes: 167
Registered: ‎05-04-2007

Re: Page loading issues.

Looks like we've started seeing some spikes, although not as high as previously at some points again. These seem to start around the 21st Feb until the 26th (obviously may happen today as we're only partway through it).
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Pettitto
Aspiring Pro
Posts: 6,346
Thanks: 32
Fixes: 5
Registered: ‎26-11-2011

Re: Page loading issues.

Hey up guys,
I'm going to be looking into this issue. Can I ask for the following to help me investigate:
Page Load Time:
Time: [Date/Time]
Website trying to access:
Comments:
This will help me track and locate the source of the issue so we can get this investigated. I'll be keeping a very close eye on this thread, so any updates, will be noted.
Community Gaffer
Community Gaffer
Posts: 5,324
Thanks: 655
Fixes: 5
Registered: ‎04-04-2007

Re: Page loading issues.

How was it doing yesterday?
Kelly Dorset
Broadband Service Manager
Devonian
Grafter
Posts: 1,854
Registered: ‎01-05-2011

Re: Page loading issues.

I was working the night shift last night, however today it's been completely fine for me.