Page loading errors this morning
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Re: Page loading errors this morning
30-07-2009 9:19 AM
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Quote from: godsell4 Yes it has fixed itself, but this http://community.plus.net/forum/index.php/topic,77817.0.html is probably the same problem too.
I suspect it is - that when we get stalls and hangs its when the gateway connection is there but something is "broken" inside PN.
Re: Page loading errors this morning
30-07-2009 9:21 AM
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Suspect it's related to the ellacoya maintenance we did earlier this morning - sorry for that.
Hopefully things are back to normal again but please shout up if you still have problems.
Re: Page loading errors this morning
30-07-2009 9:22 AM
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Chris
Re: Page loading errors this morning
30-07-2009 9:29 AM
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Re: Page loading errors this morning
30-07-2009 9:30 AM
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Re: Page loading errors this morning
30-07-2009 9:34 AM
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Tried rebooting the router, problems persist.
Re: Page loading errors this morning
30-07-2009 9:38 AM
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Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Page loading errors this morning
30-07-2009 9:39 AM
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Once the load has dropped, the problems should dissapear. We're keeping an eye on it though.
Re: Page loading errors this morning
30-07-2009 10:14 AM
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@ITWorks @oliverb, we've checked your traffic flows and we can't see anything obvious that might be causing you problems. Shout up if you continue to have problems over the coming hours. If you haven't done so already then you may want to try rebooting your modem/router.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Page loading errors this morning
30-07-2009 10:57 AM
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How will I survive a day without the latest saga from BassPlus and his less than amusing digs at Plusnet.
Maurice
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Page loading errors this morning
30-07-2009 11:07 AM
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So, I have had to connect the trusty '3' wireless broadband modem instead.
Looks like I shall have to reconfigure SMTP as PlusNet's 'relay' server isn't working either!
gardencoaster
Re: Page loading errors this morning
30-07-2009 11:13 AM
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It sounds like you have a connection problem rather than the issues that were being experienced by others earlier today.
Looking at our connection logs, you were last online at 23:45 yesterday. What happens when you try to reboot your router? What do the lights do?
Re: Page loading errors this morning
30-07-2009 11:44 AM
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Phone line appears OK - I just used it to listen to the PN muzak on the support number.
(If anyone else is considering a call, waiting times are >10 minutes currently.)
Tried raising a ticket via the web but I suspect you're being overwhelmed as that doesn't work even via another provider.
gardencoaster
Re: Page loading errors this morning
30-07-2009 12:41 PM
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That'll teach me to troubleshoot methodically!
I blame the medication, personally...
gardencoaster
Re: Page loading errors this morning
30-07-2009 12:51 PM
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I presumed that this was because of the planned maintenance shown in Service Status (which appears to have been the case) but could I ask why was this programmed for 7-9am? Surely I'm not the only one who wants to browse the internet at that time for news, travel and weather before going out to get on with the rest of their life
Cliff
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