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[#1]

Help!
I've just joined Plusnet and cannot access the internet after spending an hour on the phone to tech support. I used to be with Sky and i've removed firewall and all applications that stop pop-ups.
Changed the settings as per the tech support team and in the end was told it is a hardware error but it was fine before i moved to Plusnet.
All the router lights are green and i have had confimed connection.
Anyone have any other idea's as i'm currently paying for broadband i cannot access! 

[#2]

Are you connecting via a "wired" connection between the computer and the router?  ..... or using Wire less.....connection to router?

[#3]

Moderators Note
Topic moved to raise it's profile.

[#4]

Which router are you using

[#5]

Hi Doomraider,
If you're still using the Sky router (are these still Netgear boxes?) it may be that the firmware is locked to sky, though I'm not sure whether that would stop you from entering your username and password or if the connection would fail as a result. What's the router reporting as regards the connection?
I believe if you update the firmware to a regular version (firmware should be available from the manufacturer's website) this should remove the issue, assuming that you have the sky Netgear router - apologies if not.
Are you seeing any error messages, and is the computer showing a successful connection to the router?

[#6]

Welcome to the forums BTW Doomraider

[#7]

Thanks for your help and cheers Strat it's nice to be here. I am using the Thompson router supplied by Plusnet and the computer showing a successful connection to the router. It's a desktop pc not wireless and the BT line is not a new line but a new connection as i only moved in recently.

[#8]

Hi there,
I can see connections from yesterday but not today.
Does your router control panel state that you're connected?

[#9]

Hi Mand, yes it says i'm connected (although i'm not on the pc currently as i'm at work)
I'm looking forward to telling people about Plusnet as i feel these bigger broadband companies are pulling in a high percentage of custom yet not giving the customer service/tech support/.
Any help would be appreciated.