PPoE Based Disconnections?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- PPoE Based Disconnections?
PPoE Based Disconnections?
01-10-2019 11:01 PM - edited 01-10-2019 11:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello!
I've been racking my brain on this issue pretty much since I can remember, ended up replacing our network setup twice to try and alleviate the disconnects to no avail. Uncommonly, usually in the late hours, the internet connection will completely drop for a few minutes usually. Sometimes longer. The frequency at which it comes up and down is pretty random, but it usually happens 2-5 times in a row.
The UniFi security gateway I have flags them as "WPA Authentication Timeout/Failure", and the logs are posted below.
Would anyone be able to help me understand what's going on?
Oct 1 21:08:01 MainRouter ntpd[11742]: ntpd exiting on signal 15 Oct 1 21:08:03 MainRouter pppd[9202]: Connection terminated: no multilink. Oct 1 21:08:03 MainRouter zebra[679]: interface pppoe0 index 74 deleted. Oct 1 21:08:03 MainRouter pppd[9202]: Modem hangup Oct 1 21:08:04 MainRouter ntpd[11989]: ntpd 4.2.6p2@1.2194-o Wed Sep 27 04:27:31 UTC 2017 (1) Oct 1 21:08:04 MainRouter ntpd[11990]: proto: precision = 50.551 usec Oct 1 21:08:06 MainRouter ntpd_intres[11995]: host name not found: 0.ubnt.pool.ntp.org Oct 1 21:08:06 MainRouter ntpd_intres[11995]: host name not found: 1.ubnt.pool.ntp.org Oct 1 21:08:06 MainRouter ntpd_intres[11995]: host name not found: 2.ubnt.pool.ntp.org Oct 1 21:08:06 MainRouter ntpd_intres[11995]: host name not found: 3.ubnt.pool.ntp.org Oct 1 21:09:08 MainRouter ntpd_intres[11995]: host name not found: 0.ubnt.pool.ntp.org Oct 1 21:09:08 MainRouter ntpd_intres[11995]: host name not found: 1.ubnt.pool.ntp.org Oct 1 21:09:08 MainRouter ntpd_intres[11995]: host name not found: 2.ubnt.pool.ntp.org Oct 1 21:09:08 MainRouter ntpd_intres[11995]: host name not found: 3.ubnt.pool.ntp.org Oct 1 21:09:08 MainRouter pppd[9202]: Timeout waiting for PADO packets Oct 1 21:09:23 MainRouter pppd[9202]: Connected to 20:e0:9c:c1:fe:50 via interface eth0 Oct 1 21:09:23 MainRouter zebra[679]: interface ppp0 index 75 <POINTOPOINT,NOARP,MULTICAST> added. Oct 1 21:09:23 MainRouter pppd[9202]: Connect: ppp0 <--> eth0 Oct 1 21:09:23 MainRouter zebra[679]: interface ppp0 mtu changed from 1500 to 1492 Oct 1 21:09:23 MainRouter zebra[679]: interface ppp0 mtu changed from 1492 to 1500 Oct 1 21:09:23 MainRouter zebra[679]: interface ppp0 mtu changed from 1500 to 1492 Oct 1 21:09:23 MainRouter zebra[679]: interface ppp0 mtu changed from 1492 to 1500 Oct 1 21:09:23 MainRouter pppd[9202]: CHAP authentication succeeded Oct 1 21:09:23 MainRouter pppd[9202]: peer from calling number 20:E0:9C:C1:FE:50 authorized Oct 1 21:09:23 MainRouter zebra[679]: warning: PtP interface ppp0 with addr 80.229.223.104/32 needs a peer address Oct 1 21:09:23 MainRouter zebra[679]: interface index 75 was renamed from ppp0 to pppoe0 Oct 1 21:09:23 MainRouter zebra[679]: interface pppoe0 mtu changed from 1500 to 1492 Oct 1 21:09:24 MainRouter pppd[9202]: local IP address [MY PUBLIC IP] Oct 1 21:09:24 MainRouter pppd[9202]: remote IP address 195.166.130.252 Oct 1 21:09:24 MainRouter zebra[679]: interface pppoe0 index 75 changed <UP,POINTOPOINT,RUNNING,NOARP,MULTICAST>. Oct 1 21:09:24 MainRouter pppd[9202]: primary DNS address 212.159.6.9 Oct 1 21:09:24 MainRouter pppd[9202]: secondary DNS address 212.159.6.10
pppoe logs specifically have the following:
No response to 6 echo-requests Serial link appears to be disconnected. ipcp: down Connect time 4.3 minutes. Sent 72341 bytes, received 129401 bytes. Script /etc/ppp/ip-down started (pid 13286) sent [LCP TermReq id=0x3a "Peer not responding"] sent [LCP TermReq id=0x3b "Peer not responding"] Connection terminated: no multilink. Modem hangup Script /etc/ppp/ip-down finished (pid 13286), status = 0x0 Connected to 20:e0:9c:c1:fe:50 via interface eth0 using channel 71 Using interface ppp0 Connect: ppp0 <--> eth0 sent [LCP ConfReq id=0x3c <mru 1492> <magic 0xf3f2e714>] rcvd [LCP ConfReq id=0x84 <mru 1492> <auth chap MD5> <magic 0x18ea3a43>] lcp_reqci: returning CONFACK. sent [LCP ConfAck id=0x84 <mru 1492> <auth chap MD5> <magic 0x18ea3a43>] rcvd [LCP ConfAck id=0x3c <mru 1492> <magic 0xf3f2e714>] IPCP: Up event in state 2! rcvd [CHAP Challenge id=0x1 <bc414ef48566d38a7e6e7c3f433b360b5236c127416cddd9732571c6cf66a78ca87501>, name = "acc-aln3.ngf"] sent [CHAP Response id=0x1 <61e786a8aedc672ebf47795db886e219>, name = "MYUSER@plusdsl.net"] rcvd [LCP ConfReq id=0x0 <auth chap MD5> <magic 0x26b78236>] sent [LCP ConfReq id=0x3d <mru 1492> <magic 0x636f02>] lcp_reqci: returning CONFACK. sent [LCP ConfAck id=0x0 <auth chap MD5> <magic 0x26b78236>] rcvd [LCP ConfAck id=0x3d <mru 1492> <magic 0x636f02>] sent [LCP EchoReq id=0x0 magic=0x636f02] rcvd [CHAP Challenge id=0xa3 <03c94522e83986712df291915159f40d3c5ab7>, name = "JUNOS"] sent [CHAP Response id=0xa3 <6a68a54a066a1cd83ca7f1b55b7c9583>, name = "MYUSER@plusdsl.net"] rcvd [LCP EchoRep id=0x0 magic=0x26b78236] rcvd [CHAP Success id=0xa3 ""] CHAP authentication succeeded CHAP authentication succeeded peer from calling number 20:E0:9C:C1:FE:50 authorized sent [IPCP ConfReq id=0x1f <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns3 0.0.0.0>] rcvd [IPCP ConfNak id=0x1f <addr [MY PUBLIC IP]> <ms-dns1 212.159.6.10> <ms-dns3 212.159.6.9>] sent [IPCP ConfReq id=0x20 <addr [MY PUBLIC IP]> <ms-dns1 212.159.6.10> <ms-dns3 212.159.6.9>] rcvd [IPCP ConfReq id=0x70 <addr 195.166.130.255>] ipcp: returning Configure-ACK sent [IPCP ConfAck id=0x70 <addr 195.166.130.255>] rcvd [IPCP ConfAck id=0x20 <addr [MY PUBLIC IP]> <ms-dns1 212.159.6.10> <ms-dns3 212.159.6.9>] ipcp: up Script /etc/ppp/ip-pre-up started (pid 13831) Script /etc/ppp/ip-pre-up finished (pid 13831), status = 0x0 local IP address [MY PUBLIC IP] remote IP address 195.166.130.255 primary DNS address 212.159.6.10 secondary DNS address 212.159.6.9 Script /etc/ppp/ip-up started (pid 13877) Script /etc/ppp/ip-up finished (pid 13877), status = 0x0
Re: PPoE Based Disconnections?
02-10-2019 12:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there, it sounds like there could be a fault. I've performed some diagnostic checks and we're not seeing any obvious causes but I still recommend following the checks here next: https://www.plus.net/help/broadband/connection-troubleshooting/
Once that's been done you can report a fault with us online at http://faults.plus.net
Do let us know how you get on.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page