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PPP link down

Scottonpc
Dabbler
Posts: 17
Registered: ‎09-08-2016

PPP link down

The internet connection has disconnected multiple times today, the router logs on the Technicolor TG582n router show the following errors: PPP link down and xDSL linestate down.

Speedtest results:

Ping 11ms
Download 18.42 Mbps
Upload 1.00 Mbps
13 REPLIES 13
Scottonpc
Dabbler
Posts: 17
Registered: ‎09-08-2016

Re: PPP link down

Link Information

Uptime: 0 days, 1:00:56
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1.243 / 21.538
Data Transferred (Sent/Received) [MB/GB]: 53,31 / 1,77
Output Power (Up/Down) [dBm]: 11,9 / 0,0
Line Attenuation (Up/Down) [dB]: 9,6 / 21,5
SN Margin (Up/Down) [dB]: 6,7 / 3,7
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 3.497 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 2.483
HEC Errors (Up/Down): 0 / 2.955
Mustrum
Community Veteran
Posts: 2,394
Thanks: 526
Fixes: 53
Registered: ‎13-08-2015

Re: PPP link down

Looks like it back again and at good speeds.

How is your phone line, is it quiet?

Scottonpc
Dabbler
Posts: 17
Registered: ‎09-08-2016

Re: PPP link down

It's fine now

Scottonpc
Dabbler
Posts: 17
Registered: ‎09-08-2016

Re: PPP link down

This is still on going, the router is disconnecting a few times a day with PPP link down and xDSL linestate down errors on the event logs

Scottonpc
Dabbler
Posts: 17
Registered: ‎09-08-2016

Re: PPP link down

This issue has started occuring again, last time it was fixed by adjusting the SNR

Townman
Superuser
Superuser
Posts: 16,896
Thanks: 6,995
Fixes: 67
Registered: ‎22-08-2007

Re: PPP link down

PPP down is the consequence of the loss of xDSL so you can ignore PPP.

For a 21dB line 21mps is pushing luck for stability. The 3.xdB DS SNRM might be optimistic. If it has been test to 6dB before and the DLM has moved it to 3dB It must be doing so because it thinks the line can take it ... and then some interference comes along and the line drops. How long does it take to recover?

The TG582n is a lovely little router in its day a daemon at hanging on to a marginal ADSL line. Which version of firmware is it running?

It plays nicely with router stats - see the download and set up links below. It will be useful to see what happens on the line just before it drops.
Scottonpc
Dabbler
Posts: 17
Registered: ‎09-08-2016

Re: PPP link down

The line seems stable now and 8.4.4.J firmware

Townman
Superuser
Superuser
Posts: 16,896
Thanks: 6,995
Fixes: 67
Registered: ‎22-08-2007

Re: PPP link down

That is quite old!! 10.2.2.B is markedly better.

@bobpullen - can this still be updated remotely?
bobpullen
Community Gaffer
Community Gaffer
Posts: 14,832
Thanks: 2,423
Fixes: 163
Registered: ‎04-04-2007

Re: PPP link down

Does the router have a USB port?

8.4.4.J firmware is for a device with a USB port.

10.2.2.B is for a device without.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Scottonpc
Dabbler
Posts: 17
Registered: ‎09-08-2016

Re: PPP link down

It does not have a USB port
Scottonpc
Dabbler
Posts: 17
Registered: ‎09-08-2016

Re: PPP link down

Could the firmware be updated remotely? Thanks
Townman
Superuser
Superuser
Posts: 16,896
Thanks: 6,995
Fixes: 67
Registered: ‎22-08-2007

Re: PPP link down

Did you download, install, configure and run RouterStats?

 

Setting this up and running it continuously will gather evidence (if required) to support investigation of your intermittent loss of xDSL.

bobpullen
Community Gaffer
Community Gaffer
Posts: 14,832
Thanks: 2,423
Fixes: 163
Registered: ‎04-04-2007

Re: PPP link down


@Scottonpc wrote:
Could the firmware be updated remotely? Thanks


Possibly. You'd need to message me the serial number and corresponding account username.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵