PPP dropped unable to authenticate - 18.00 on 17th Sept 2014

[#1]

Quote from: goldenfibre

Aggggggggg I think I get hit by DLM now! Thanks you very much Plusnet. My FTTC down to  35/5 from 74/18. Not very happy.

Read what Jelv wrote - it's not DLM!
I'm getting slow speeds and I can never have DLM.

[#2]

Quote from: georgelnx

Off to watch Great British Bake Off, so I will not be doing any spurious speed tests or phoning the support number which sounds like it is in meltdown.

Life without netflix or online gaming.....It reminds me of the 90's!!

[#3]

Quote from: AndyH

Quote from: goldenfibre Aggggggggg I think I get hit by DLM now! Thanks you very much Plusnet. My FTTC down to  35/5 from 74/18. Not very happy. Read what Jelv wrote - it's not DLM! I'm getting slow speeds and I can never have DLM.

ah ok then. Why it slow speed? ah cos of gateway unbalance?

[#4]

We've had lots of customers disconnect at the same time, and reconnect across the rest of the platform. This means some of the AGs will be oversubscribed in comparision to th BNGs, so you'll see slower speeds overall speeds.   That will improve as we get people to churn across back to the BNGs to fix it.
Not good at all!  Really sorry guys.  We've got lots of people, including our vendors, looking at it right now though

[#5]

Ok thanks Kelly. I off watch dvd film. Will try later tonight around 10pm.
Going to shutdown router for now.

[#6]

@ Kelly - Does this have any link to heavy usage? iOS gets released at 18:00 and the BNGs went down pretty much dead on 18:00.
Seems more than a coincidence.

[#7]

Mine went off about an hour ago and I am in. Morecambe

[#8]

Quote from: AndyH

Seems more than a coincidence.

An amazing coincidence if it is.

[#9]

Quote from: AndyH

@ Kelly - Does this have any link to heavy usage? iOS gets released at 18:00 and the BNGs went down pretty much dead on 18:00. Seems more than a coincidence.

No idea yet.  Could be related, could just be bad luck.  We'll be reviewing once everything is back up.
A tiny nice thing from this: I'm at home and  was connected to ptn-ag04.plus.net so didn't disconnect.   My download speeds have dropped down from 50Mbps to about 14Mbps because of the over subscription of this end point, but there are two people in my front room gaming and my latency is completely unaffected.  The two in the front room haven't noticed at all.    It's a nice demonstration that the traffic management is looking after the titanium queue at the expense of the other queues, which is exactly what we want in this situation.
Obviously that is no consolation for anyone who can't get back online right now, or has had something important disrupted by our failure.  

[#10]

Went offline bang on 6pm and back online about 7:30pm. I'm showing packet loss now though -- is this associated with the mass disconnect?

[#11]

Thought i would give the PN Service Status Line (0800 917 6714,) a ring, After listening to the message ,that any open issues when be heard after the message, as i thought there was none.
What a great resources the Service Status Line , if only PN could be bothered to use/update it, Is there a reason why the issue is not on there PN?
Regards
Mike

[#12]

I'll pick that up.  Outragous we aren't using it really

[#13]

Quote from: destin8

Went offline bang on 6pm and back online about 7:30pm. I'm showing packet loss now though -- is this associated with the mass disconnect?

Well spotted!  There are quite a few on the ping graphs page so we're having a look.
What gateway are you on?
Can you do a traceroute to google and paste the results?

[#14]

@Kelly
Whilst on the subject , the service status line number, is not easily visible anywhere ( in fact i can not find it ) on the PN website , surely it would be a good idea to put in the contact us page,with the rest of the numbers ?
Kind Regards
Mike

[#15]

Quote from: Kelly

Quote from: destin8 Went offline bang on 6pm and back online about 7:30pm. I'm showing packet loss now though -- is this associated with the mass disconnect? Well spotted!  There are quite a few on the ping graphs page so we're having a look. What gateway are you on? Can you do a traceroute to google and paste the results?

I'm on ptn-ag02. Traceroute:
$ traceroute google.co.uk
traceroute: Warning: google.co.uk has multiple addresses; using 212.56.71.170
traceroute to google.co.uk (212.56.71.170), 64 hops max, 52 byte packets
1  dsldevice (192.168.1.254)  3.047 ms  2.223 ms  4.925 ms
2  lo0-central10.ptn-ag02.plus.net (195.166.128.191)  25.913 ms  25.142 ms  67.048 ms
3  link-a-central10.ptn-gw01.plus.net (212.159.2.132)  24.116 ms  24.417 ms  24.633 ms
4  xe-1-2-0.ptw-cr01.plus.net (212.159.0.112)  25.810 ms  24.485 ms  23.803 ms
5  ae1.pcl-cr01.plus.net (195.166.129.1)  28.515 ms  26.451 ms  23.859 ms
6  ae2.pcl-cr02.plus.net (195.166.129.7)  24.270 ms
    ae1.pcl-cr02.plus.net (195.166.129.3)  24.298 ms
    ae2.pcl-cr02.plus.net (195.166.129.7)  25.485 ms
7  * * *
8  * * *
9  * * *
10  * * *
^C