PPP dropped unable to authenticate - 18.00 on 17th Sept 2014

[#1]

I did notice one thing, I've reset my router to factory settings and the login has changed to not my username. I'm sure it showed me last time I had to do that.

[#2]

Just to add to Linn's comment, please do not attempt to carry out a Factory Reset on your router, it's not required.

[#3]

Quote from: Linn

Can we please request that you power down your routers/modems and not attempt to re-connect for another 1-2 hours?

Are you serious? What, everybody, or just the people who can't reconnect?

[#4]

My Openreach Modem staying connected but I shutdown my router for now. I wait until PN confirmed it all back on.

[#5]

It's not letting me reconnect.
And now I read we need to leave it for a few hours?!!!!!!!!!!!!

[#6]

I think Plusnet should kick everybody switch off connection until it get fixed. Look like everyones is panic and try to reconnection cause more problem.

[#7]

Surely we don't need to power down the fttc modem!
Hours, really ?

Quote from: Linn

Hi all, Really sorry about this! Our network engineers are working on fixing this issue now and they won't stop until it's resolved! Can we please request that you power down your routers/modems and not attempt to re-connect for another 1-2 hours? We'll post updates to the service status as soon as we have any.

[#8]

I think Linn means those who are unable to connect.
The gateways are completely mis-balanced.

[#9]

Please bear with us, as we've stated, we're working on the issue and we'll restore service as soon as possible.
If you power down your router, it will stop further failed attempts to authenticate with us, which can cause problems when trying to reconnect when everything is back up and running.
I appreciate it's frustrating - we're working on it.
Edit: Yes, just those who aren't able to reconnect.

[#10]

Down? Again?! Are you serious?!
GOD!!!! This is RIDICULOUS!
According to the Service Status message we can expect an update at 2100hrs. Doesn't bode well that they think they won't have any answers for 2+ hours.
Pathetic service Plusnet. Truly pathetic.

[#11]

Do not power down FTTC modem. Only the router!

[#12]

1-2 hours...! Are you kidding? I have so much to do tonight and yet again Plusnet have given me another late night. Unbelievable!!!!

[#13]

Quote from: grumpybob

Pathetic service Plusnet. Truly pathetic.

cancel then, go elsewhere.
be better without you by the looks of it.
or maybe use the downtime to go out and have a walk, enjoy the outdoors etc etc

[#14]

Well this is an interesting exercise to see whether we can survive without the Internet. No, hang on, we're all posting about it here, so maybe not. The children are having a good old moan about not being able to do anything - I'd better not give them the password for my mobile hot-spot!

[#15]

Quote from: chenks76

Quote from: grumpybob Pathetic service Plusnet. Truly pathetic. cancel then, go elsewhere. be better without you by the looks of it. or maybe use the downtime to go out and have a walk, enjoy the outdoors etc etc

LOL! Work for Plusnet by any chance? A member of staff hiding behind a made up user account? I PAY PLUSNET FOR A SERVICE AND THEY DON'T PROVIDE IT! If you can't stand criticism, provide a better service.