PPP dropped unable to authenticate - 18.00 on 17th Sept 2014
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- PPP dropped unable to authenticate - 18.00 on 17th...
Re: PPP dropped unable to authenticate
17-09-2014 7:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Will edit the title
Re: PPP dropped unable to authenticate
17-09-2014 7:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: PPP dropped unable to authenticate
17-09-2014 7:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I thought these problems were fixed, I guess not!
http://community.plus.net/forum/index.php/topic,131217.0.html
Re: PPP dropped unable to authenticate
17-09-2014 7:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
ok how many do you pay per month for internet services?
how many MINUTES has it been down today?
let's calculate the PENNIES that you might be entitled to.
Re: PPP dropped unable to authenticate
17-09-2014 7:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Justin7 Are people getting reconnected following a reboot of router?
I thought these problems were fixed, I guess not!
http://community.plus.net/forum/index.php/topic,131217.0.html
i didn't have to reboot.
just reconnected the PPP session.
Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014
17-09-2014 7:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Using the disconnect/reconnect option several times eventually fixed it
Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014
17-09-2014 7:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014
17-09-2014 7:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014
17-09-2014 7:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014
17-09-2014 7:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014
17-09-2014 7:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: vilefoxdemonofdoom So what happened - I think we should be told!
How about we give them a chance to get the service back up first?
Looking at the graphs I would suspect that they lost the bng gateways again.
Quote from: Justin7 I thought these problems were fixed, I guess not!
http://community.plus.net/forum/index.php/topic,131217.0.html
The statement therein was...
Quote Some known hardware bugs caused a cascade of disconnections from the BNGs, i.e. the disconnections from one BNG caused a similar impact when lots of those customers attempted to reconnect on the next BNG. We've worked out how to lesson the impact of another failure now so it shouldn't happen again, and we're working with the vendor to get the bugs fixed.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014
17-09-2014 7:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014
17-09-2014 7:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014
17-09-2014 7:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014
17-09-2014 7:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Really sorry about this!
Our network engineers are working on fixing this issue now and they won't stop until it's resolved!
Can we please request that if you are currently unable to connect that you power down your routers/modems and not attempt to re-connect for another 1-2 hours? We'll post updates to the service status as soon as we have any.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- PPP dropped unable to authenticate - 18.00 on 17th...