PPP dropped unable to authenticate - 18.00 on 17th Sept 2014
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Re: PPP dropped unable to authenticate
17-09-2014 6:22 PM
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Re: PPP dropped unable to authenticate
17-09-2014 6:23 PM
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Re: PPP dropped unable to authenticate
17-09-2014 6:23 PM
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Re: PPP dropped unable to authenticate
17-09-2014 6:24 PM
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Re: PPP dropped unable to authenticate
17-09-2014 6:24 PM
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Re: PPP dropped unable to authenticate
17-09-2014 6:25 PM
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You will be able to get through to support, but might take a while, given that there are approximately 100 calls in the queue
I'm sure a Plusnet rep will post a service status message if it's deemed necessary
Re: PPP dropped unable to authenticate
17-09-2014 6:25 PM
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Re: PPP dropped unable to authenticate
17-09-2014 6:26 PM
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Re: PPP dropped unable to authenticate
17-09-2014 6:27 PM
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Been stable on highest I've ever had it.
Re: PPP dropped unable to authenticate
17-09-2014 6:27 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: PPP dropped unable to authenticate
17-09-2014 6:28 PM
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A router reboot got everything back including the PPP session but still no internet access
It took three disconnect/reconnect actions to actually get it working
At first I thought my router had gone down so I was happy to see that I am not alone
Re: PPP dropped unable to authenticate
17-09-2014 6:28 PM
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@mods - can you please lock this thread in favour of the above?
After merging / locking / hiding... this link no longer works.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: PPP dropped unable to authenticate
17-09-2014 6:30 PM
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Quote Broadband Connectivity (82855) - NEW
Broadband
Posted on: Wednesday 17 September 2014, 18:24
Earlier this evening we experienced a drop in a large number of customer sessions across our broadband network.
This will have caused a large volume of customers to lose connectivity to the Internet.
Our network engineers are currently investigating this.
If you are struggling to connect to the Internet then please try powering off your modem or router for 30 minutes before powering it back up and attempting to re-establish a connection to the Internet.
We'll provide another update later this evening.
Apologies for the inconvenience.
Kind regards,
Linn Karstrom
Customer Relations
Re: PPP dropped unable to authenticate
17-09-2014 6:30 PM
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Re: PPP dropped unable to authenticate
17-09-2014 6:31 PM
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Using a TP-Link Archer VR600 modem-router.
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- PPP dropped unable to authenticate - 18.00 on 17th...