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PPP dropped unable to authenticate - 18.00 on 17th Sept 2014

kitz
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Registered: ‎08-06-2007

Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014

Quote from: chrcoluk
kitz you sure is congestion?

There's something for sure - look at my BQM generated over the past 24hrs.
Previously I was on lo0.12.central12.ptw-bng01.plus.net [195.166.128.172] - which has been a nice green flat line for over a week.
I auto came back up at 7.30 on lo0-central10.pcl-ag07.plus.net.  That was showing definite signs of congestion so I switched gateways at about 12:30am
Am now on lo0.11.central11.ptw-bng01.plus.net [195.166.128.171]

Quote
thats one of the 3 gateways with low users I expect those gateways are probably now set to take 95% or more of all new connections to rebalance.
http://www.plus.net/support/displayImage.php?strImageFile=graphs/graph_8829_1.png&refresh=300

Yep.. thats what I thought too and I checked that last night.. in fact double checked to make sure I hadnt read it wrong.
However...  notice that although Im on the ptw-bng01 gateway - note the different central pipe and different ip...  so although I may be on the same gateway - Im on a different central pipe and its possible that some of those may be more congested that others?
Whilst Im no longer showing red dropped packets... Those yellow spikes for increased latency certainly arent me.


------------------
As an aside... note also that the routing is different... and although both the following connections are via the ptw-bng01 gateway, they go to my server via a different peer point.
Central 12 @ ptw-bng01
  
  2    11 ms    11 ms    11 ms  lo0.12.central12.ptw-bng01.plus.net [195.166.128.172]
  3    11 ms    11 ms    10 ms  irb.12.ptw-cr02.plus.net [84.93.249.34]
  4    12 ms    12 ms    12 ms  195.66.237.228
  5    12 ms    13 ms    13 ms  switch-004.sl5.misp.co.uk [91.198.165.76]
  6    12 ms    12 ms    12 ms  kitz.servers.eqx.misp.co.uk [185.24.98.37]

Central 11 @ ptw-bng01

  2    12 ms    12 ms    11 ms  lo0.11.central11.ptw-bng01.plus.net [195.166.128.171]
  3    20 ms    12 ms    18 ms  irb.11.ptw-cr01.plus.net [84.93.249.17]
  4    13 ms    13 ms    13 ms  eqx1.routers.eqx.misp.co.uk [195.66.225.228]
  5    13 ms    14 ms    14 ms  91.198.165.74
  6    14 ms    14 ms    14 ms  bit-tech2.servers.rbl-mer.misp.co.uk [91.198.165.69]
  7    13 ms    13 ms    13 ms  kitz.servers.eqx.misp.co.uk [185.24.98.37]


not that Im bothered... just an observation
kitz
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Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014

Quote from: avatastic
they must have been supplied by the same people who make the forum's load balancing software,

Youre not kidding.. its just taken me 15 mins and numerous failed attempts to get the above message to actually post after hitting the submit button Sad
Phaeton
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Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014

Quote from: Phaeton
WOW you have high standard 3 times in 6 months & you're ready to jump, how will you know it's not a frying pan to fire situation?
Alan...
[Moderator's note by Dick (Strat):  Full quote of preceding post removed, as per Forum Rule]

By removing the quote you have made this post completely irrelevant so you may as well delete this one as well as the one berating Plusnet that I was trying to defend.
Alan...
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Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014

You seem to have a problem with your browser, if you press the up arrow or turn the scroll wheel on the mouse, or drag the scroll bar in the right hand margin you should be able to very easily see the immediately preceding post.
(Note that the forum rule linked in the moderators note specifically says it only applies to the immediately preceding post - with an exception if your post is on a new page when you can't just scroll up)
The rule is there to stop huge posts containing quotes that are just not needed when people are reading down the page of posts.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
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Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014

the mods are a little over zealous with this though IMO
IMO there's nothing wrong with using a quote when it's justified even if it is immediately after the post in question.
you may be quoting just one particular part of a post for example.
Phaeton
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Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014

Interesting as the reply numbers are all ascending not sure if the screenshot will attach, also this is 3 PC's with 3 different browsers, Mac with both Chrome & Safari & 2x Ubuntu PC's with Chrome & Firefox
Alan...
goldenfibre
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Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014

Here is mine. Everything seem fine on Central 10 pcl-bng01
Tracing route to www.google.co.uk [74.125.230.247]
over a maximum of 30 hops:
 1    <1 ms    <1 ms    <1 ms  192.168.0.1
 2    10 ms    10 ms    10 ms  lo0.10.central10.pcl-bng01.plus.net [195.166.130.138]
 3    10 ms    10 ms    10 ms  irb.10.pcl-cr01.plus.net [84.93.249.81]
 4    12 ms    11 ms    12 ms  ae2.pcl-cr02.plus.net [195.166.129.7]
 5    10 ms    10 ms    10 ms  ae1.ptw-cr02.plus.net [195.166.129.2]
 6    10 ms    10 ms    10 ms  72.14.223.32
 7    11 ms    11 ms    15 ms  209.85.252.186
 8    11 ms    11 ms    11 ms  209.85.250.169
 9    11 ms    10 ms    10 ms  par08s10-in-f23.1e100.net [74.125.230.247]
Trace complete.
KevinG
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Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014

Well it was working but since I went out and came home I've had no joy at all, the router seems to have gone into apoplexy, rebooting itself and when it is working it takes ages to respond to any requests. Looks like a factory reset might be the only option, which is a pain as I will lose all my custom settings. Why on earth is this happening?
Edit: I have just gone back to my ZyXEL router that I had before getting a TG582n (for reasons I'm not allowed to say here :)) and everything is fine. It was an absolute joy how fast it connected compared to the TG582n.
Community Veteran
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Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014

[OT but 'on thread']
Quote from: Phaeton
Quote from: Phaeton
WOW you have high standard 3 times in 6 months & you're ready to jump, how will you know it's not a frying pan to fire situation?
Alan...
[Moderator's note by Dick (Strat):  Full quote of preceding post removed, as per Forum Rule]

By removing the quote you have made this post completely irrelevant so you may as well delete this one as well as the one berating Plusnet that I was trying to defend.
Alan...

Better, perhaps, and within the rules, to quote the specific part of the preceeding post to which you are referring if you feel that such clarity is required:
Quote from: djh06
I'm seriously thinking of leaving,this is the third time now since April.

I'm assuming here, of course, that you originally quoted the full preceeding post as per the moderator's note.
[/OT]
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
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Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014

I would be interested to know if this most recent outage was caused by the same issue as the previous one or two. If so, I'm guessing the blame will be put onto the equipment vendor.
Also, what changed from when the bng gateways used to operate with about 50,000 users each, but more recently they get up to about 75,000 users each?
tytm
Grafter
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Registered: ‎18-09-2014

Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014

---edit wrong thread---
Community Gaffer
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Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014

Quote from: ejs
Also, what changed from when the bng gateways used to operate with about 50,000 users each, but more recently they get up to about 75,000 users each?

This I imagine.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

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Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014

Quote from: chenks76
the mods are a little over zealous with this though IMO
IMO there's nothing wrong with using a quote when it's justified even if it is immediately after the post in question.
you may be quoting just one particular part of a post for example.

Highlighting part of a long post which you are addressing by a part quote is specifically allowed.
Its full quotes that are totally unnecessary and are banned.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
leader
Grafter
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Registered: ‎02-02-2013

Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014

Quote from: goldenfibre
... if plusnet cannot cope with congestion then I am off to other isp probably zen fibre........ This is the third times plusnet issues this month.

Zen are also upgrading the edge routers - Not to dissimilar to PN's Vendor equipment Wink  Zen are also not immune as their recent 7 hour outage highlighted.
The most disappointing aspect to this the "switch the router off and go away for 2 hours"  message that 7up  paraphrases the feeling well.  Sad

Justin7
Grafter
Posts: 215
Registered: ‎28-10-2012

Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014

So are we good to go now?
Hoping for some Internet when I get home!