PPP dropped unable to authenticate - 18.00 on 17th Sept 2014
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Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014
20-09-2014 5:29 PM
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Please point me in the direction of the full and frank explanation of what went wrong on Thursday evening and what Plusnet are going to do to remove/reduce the risk of it happening again.
Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014
20-09-2014 5:31 PM
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Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014
20-09-2014 5:34 PM
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"In The Beginning Was The Word, And The Word Was Aardvark."
Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014
20-09-2014 7:04 PM
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Quote from: vilefoxdemonofdoom I see that Plusnet can't be bothered to reveal the cause of their failure.
Ive no doubt they will in time. At least thats one good thing about Plusnet and the CS reps like Bob.. they usually will hold their hands up and give a much better explanation of what happened than most other ISPs.
Some I could name would have denied all knowledge of a problem.
Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014
20-09-2014 7:16 PM
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Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014
20-09-2014 7:38 PM
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Quote from: ericgripp I can consistently reproduce the issue that when im on a bng I lose 5 meg throughput. On a non bng I get my full speed.
Your traffic can take a different route through the 21CN network to connect to a BNG - what are your normal speeds? I'm on a BNG now and getting normal speeds.
Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014
20-09-2014 8:15 PM
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Quote from: ejs The explanation is here - assuming it was the same problem as last time, of course.
Hi ejs. Thanks for your response.
I am very much hoping that the words "same problem as last time" will not, in any way, shape, or form, appear in the explanation Plusnet, ultimately, provide. That would push my blood pressure up quite a bit. "Same" is much worse than "new".
Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014
20-09-2014 8:25 PM
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The explanation could be
"We thought we had fixed it so that it was most unlikely to happen again.
Unfortunately it did and we are now carrying out further in depth analysis to find out why"
I don't see anything wrong with that as nobody can absolutely guarantee that a problem has been permanently fixed until a few repetitions of the initial trigger haven't repeated the problem
The problem is that, unlike a more limited problem where the event can be triggered manually to check, kicking over 60,000 users off the net just can't be done without massive screams from those affected and isn't really viable as a testing procedure
Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014
20-09-2014 8:41 PM
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Why? Well I can immediately think of two reasons:
1) I'm assuming that the Plusnet engineers know what they are doing; that we're dealing with experts. So, rather than "we think we've fixed X" I expect them to be able to say "We're sure we've fixed X because we're experts."
2) If they don't know (for sure) that they've fixed it and, essentially, what we're in here is a process of trial and error, then that makes it all the more likely it could happen again.
The scale of a problem (i.e. the number of people inconvenienced, denied a service they are paying for, etc.) should have some influence on how seriously it is taken. If finding a full and robust resolution to a problem that is affecting thousands of customers costs a lot of money, time, and attention then that is what it should get.
Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014
20-09-2014 8:43 PM
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Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014
20-09-2014 9:04 PM
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Unfortunately, no ISP is immune to these kind of issues.
Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014
20-09-2014 10:06 PM
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Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014
20-09-2014 10:10 PM
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Is he definitely using the correct username@plusdsl.net and password to connect?
Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014
20-09-2014 10:26 PM
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Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014
21-09-2014 6:54 PM
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What have Plusnet support told him to do? Do you know what they've been able to see their end?
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