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PPP Auth Failure

Hooked
Posts: 5
Registered: ‎16-05-2018

PPP Auth Failure

I have the dreaded ppp authentication failure. Came home from work to find the router failing to connect. When logged into the router (tg582n) it keeps try and getting authentication fail. My username/password are (I think) what was set up at the start but it won't allow me to connect. I've also tried my pn username@plusdsl.net but not sure what password would be. I'm at a loss. Any advice gratefully received.
9 REPLIES 9
Community Gaffer
Community Gaffer
Posts: 14,808
Thanks: 2,378
Fixes: 163
Registered: ‎04-04-2007

Re: PPP Auth Failure

I believe we did have some authentication troubles yesterday/last night (IMT-1969), which should now be resolved. Are you still experiencing difficulties?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Hooked
Posts: 5
Registered: ‎16-05-2018

Re: PPP Auth Failure

Hi, unfortunately, yes I am still unable to connect. "connection could not be established: disconnected by user."
Plusnet Help Team
Plusnet Help Team
Posts: 8,112
Thanks: 981
Fixes: 398
Registered: ‎01-01-2012

Re: PPP Auth Failure

Sorry to hear that.

From what we can see you're trying to connect with the wrong password.

It may be worth resetting the router using the pinhole on the back or alternatively resetting your password here then updating it in your router.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Hooked
Posts: 5
Registered: ‎16-05-2018

Re: PPP Auth Failure

Thanks Matthew, I've reset my password but won't be able do that on my router until I get home (had to go in to a local office to work today, grrrr). I assume that's fairly straight forward once logged in to the router? And would the username be 'username' @dslplus.net?
Superuser
Superuser
Posts: 3,276
Thanks: 976
Fixes: 8
Registered: ‎06-04-2007

Re: PPP Auth Failure

Almost.  it would be username@plusdsl.net

Hooked
Posts: 5
Registered: ‎16-05-2018

Re: PPP Auth Failure

Soooo close. Thank you.
Plusnet Help Team
Plusnet Help Team
Posts: 15,169
Thanks: 458
Fixes: 126
Registered: ‎27-04-2007

Re: PPP Auth Failure

Glad to see you got back online phillipstanton let us know if there's any further issues.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Hooked
Posts: 5
Registered: ‎16-05-2018

Re: PPP Auth Failure

Unfortunately, far from sorted Adam, as it seems that every day my router now resets to a random account username. It does seem to auto update when restated but I can't access the router via my usual wired connection (don't know why) which requires me to turn it off and on again physically.
Plusnet Help Team
Plusnet Help Team
Posts: 15,169
Thanks: 458
Fixes: 126
Registered: ‎27-04-2007

Re: PPP Auth Failure

That's odd, what's the username that you're seeing?

 

Can you let me know if you're using the original Technicolor router we provided?

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team