PN problem ID 55652
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PN problem ID 55652
16-03-2009 1:15 PM
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Re: PN problem ID 55652
16-03-2009 9:40 PM
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Re: PN problem ID 55652
17-03-2009 8:43 AM
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Re: PN problem ID 55652
17-03-2009 9:44 AM
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I can confirm that this problem is in hand with our networks team and is currently being worked on. I'll get you an update soon.
Re: PN problem ID 55652
17-03-2009 11:54 PM
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Check that 'Discard obvious Spam' is OFF. See if that makes any difference - if not, at risk of getting a bucket load of spam for a short while, turn spam protection off altogether, see if that makes a difference. (Don't forget to note the delay before some changes take effect).
Re: PN problem ID 55652
18-03-2009 10:25 AM
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It seems to be taking a very long time to sort out the fault. I raised a ticket two weeks ago and it's not only affecting me.
Re: PN problem ID 55652
18-03-2009 10:33 AM
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Looking at the notes on the actual problem itself, it does seem to be rather complicated and I can see that a lot of work has been done already to try and fix the problem.
I'll try andget an update later on to see how things are progressing.
Re: PN problem ID 55652
18-03-2009 3:13 PM
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Re: PN problem ID 55652
23-03-2009 12:07 PM
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Re: PN problem ID 55652
23-03-2009 9:26 PM
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Quote from: mapletree I should have stated that I had already checked the priority and downgraded problems. I would have thought this problem (all mail from a particular source silently dropped) should be a priority!
The problem you've quoted is primarily to investigate failed mailing list creations. Is this what you're having problems with because the above quote suggests otherwise?
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: PN problem ID 55652
24-03-2009 9:28 AM
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PN problem ID 55652 was quoted to me as being related to my ticket. I have no idea about mailing list creations. The actual problem is described in ticket 28058918 -- all emails from a certain source (an email alias) do not reach me (unless I turn off spam filtering completely).
So I am guessing that 55652 has nothing to do with my issue?
Re: PN problem ID 55652
24-03-2009 2:40 PM
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Quote from: mapletree So I am guessing that 55652 has nothing to do with my issue?
It doesn't look like it to me (although the problem is very complex so I'd need to seek clarification). Your problem on the other hand has just baffled the living daylights out of me! I'm going to do a bit more digging but in the mean time I'd be interested to know what happens if you try sending to the list using Webmail?
It might be a red herring but your problem seems to have started when we put the IronPorts in front of the Brightview (Madasafish) email platform.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: PN problem ID 55652
24-03-2009 3:52 PM
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Others have reported not receiving any kind of bounce or error message. I am not the only person who is experiencing this exact same problem BTW.
I can try turning the filters back on if that helps.
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