PN - major service incident
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Re: PN - major service incident
30-11-2014 2:51 PM
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Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: PN - major service incident
30-11-2014 3:02 PM
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Re: PN - major service incident
30-11-2014 3:07 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: PN - major service incident
30-11-2014 3:16 PM
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Quote from: Daveodeth Someone forgot to put 50p in the metre.
Kind advice follows.
metre= a measurement of about 39.4 inches
meter= an apparatus to measure consumption
Re: PN - major service incident
30-11-2014 3:17 PM
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just for information ........... I am connected to gateway pcl-ag04 - City Lifeline House.
I was connected to the same gateway at approx 7:30 am this morning and my router
is indicating a connection time of approx. 3days 17 hours.
[yes managed to reset my router]
So not sure if affected by this outage or not
So much for Black Friday
Re: PN - major service incident
30-11-2014 3:17 PM
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Quote from: I @ k2150, Yes PN has a service status line 08009176714
Regards
Mike
many thanks Mike.
Re: PN - major service incident
30-11-2014 3:18 PM
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Quote from: LukeS Hi everyone,
If you're still not online please turn your router off for a full hour and try again.
Tried that and still no connection. Router's internet light remains off. Just receive a "further log on information may be required" and "authentification failed" after being prompted for PN username and password.
Re: PN - major service incident
30-11-2014 3:27 PM
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Quote from: LukeS Hi everyone,
If you're still not online please turn your router off for a full hour and try again.
@Resistor240v I've checked your connection it looks like stale session, powering down for 60 minutes should fix this for you.
Thanks. Tried that earlier to no avail but will give it another go.
Re: PN - major service incident
30-11-2014 3:30 PM
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if your still having problems its possible that would work for you as well
Re: PN - major service incident
30-11-2014 3:48 PM
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Quote from: LukeS Hi everyone,
If you're still not online please turn your router off for a full hour and try again.
I too tried this earlier to no avail but will try again now
Re: PN - major service incident
30-11-2014 4:19 PM
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Think I'll be leaving now this is happening too often.
Re: PN - major service incident
30-11-2014 4:21 PM
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Re: PN - major service incident
30-11-2014 4:26 PM
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Quote from: Stranger
Quote from: LukeS Hi everyone,
If you're still not online please turn your router off for a full hour and try again.
I too tried this earlier to no avail but will try again now
Same here. Switched off my router for well over an hour. Switched it back on, still no connection to the internet so I left it to reconnect in it's own sweet time - no joy.
I've just logged on thro' my mobile to find Plusnet proclaiming all's well - we'll see.
So I'll switch off my router for another hour, make a ritual sacrifice to the internet deities, and see if we're back in touch with the virtual world in 60 minutes or so................
Re: PN - major service incident
30-11-2014 4:28 PM
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Would it be safe to turn the openreach modem off for ten minutes?
If that doesn't work, i don't know.
Re: PN - major service incident
30-11-2014 4:48 PM
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