PN - major service incident

[#1]

Interestingly, BT have a similar looking glitch on their services as do TalkTalk.
https://downdetector.co.uk/

[#2]

I've logged into router and hit disconnect then connect but says authentication failed, what's this mean?!

[#3]

you need to re-enter your password in the router.

[#4]

Uhm, where? I'm logged in ....

[#5]

Back on in norwich 

[#6]

Quote from: x47c

Quote from: mitch0 There's my day of work down the drain. Thanks Plusnet. Any sort of timescale yet for when they are going to fix it? Why on earth are you subscribing to a "cheap as chips" domestic broadband supplier if you are using it for essential work? You should be using a business grade supplier with defined SLA's and umpteen backup plans if BB is essential to you for whatever reason - and yes you will pay a lot for it.

Plusnet sell business services...
Regardless of business or personal several hours of downtime is poor from Plusnet.

[#7]

Quote from: AdamD

Uhm, where? I'm logged in ....

when you click connect are you presented with an empty password box?

[#8]

Having to post using neighbour's reliable and faster broadband.
Service status states "Our engineers have resolved the problem and customers should now be able to re-establish a connection."
Apparently not where I live (Staffordshire Moorlands) so not able to connect.
It's ridiculous when a customer has to use their neighbour's broadband to find out why PN is down and to obtain tech. support number then to hear a message to not call them!

[#9]

I think i have the same problem. When i click "connect" it says connection failed, or ask me to log in to getaway again, but don't connect. I checked my connectivity on the router and it says no PPP, connection currently down. No light at all for internet on the router, not even the red light.

[#10]

When mine came back up I had to re-enter my password, click 'Internet' to the left of the 'Connect' button and enter it there.
adie:quote

[#11]

When i try to connect on the router, it says "connection could not be established : Authentification failed". I am trying to connect with ssid name and key number, is that correct?

[#12]

Still down here in Hampshire and been down since 10.00am    No amount of re-entering ID and password works.
Have had to get a mobile router to get online.

[#13]

I desperately needed my internet for my College work today. Ironically my PN connection is working but my College system has gone down and has been down all day 

[#14]

Is there a phone number I can call to check status when my internet connection goes down .... phoned customer services and a recording suggested visiting their web site, impossible for me.

[#15]

Hi everyone,
If you're still not online please turn your router off for a full hour and try again.
@Resistor240v I've checked your connection it looks like stale session, powering down for 60 minutes should fix this for you.