PN IP profile check/change?
I've done the 17070 #2 a few times today, it's been very noisy at times but never seems to do this when a BT engineer calls 
It's very windy here today, I suspect this line fault will end up being a lose connection in a junction box up a pole or a tree rubbing against an overhead (it was this last time a few years back).
I'll just keep requesting BT engineer visits until they turn up on a noisy day - good job I work from home a lot.
It's very windy here today, I suspect this line fault will end up being a lose connection in a junction box up a pole or a tree rubbing against an overhead (it was this last time a few years back).
I'll just keep requesting BT engineer visits until they turn up on a noisy day - good job I work from home a lot.
I'm not sure which weather forecast they've been looking at then 
Are Plusnet sending the right kind of engineer? It should be an Openreach Engineer to fix the phone line!!
Going to the exchange would be fine if he was going to use a new pair from the exchange to the Cab, but you've indicated that the issue is likely to be more local with the overhead line.
If that is still happening as with the previous engineer, I'm not surprised at the lack of progress.
Hopefully Tony will take a look and see exactly what has been going on. Is it being dealt with as a Phone Fault? Is an experienced enough Faults agent dealing with this?
How many engineers have you had now?
PS. I did ask in reply #62 who owns the trees that gave you a problem previously?
Are Plusnet sending the right kind of engineer? It should be an Openreach Engineer to fix the phone line!!
Going to the exchange would be fine if he was going to use a new pair from the exchange to the Cab, but you've indicated that the issue is likely to be more local with the overhead line.
Quote from: gingerbloke PN have booked an engineer for tomorrow morning - broadband specialist but able to investigate the line as well apparently.
If that is still happening as with the previous engineer, I'm not surprised at the lack of progress.
Quote from: plusnettony It's in the phone queue at the moment, so it's in the right place as I'm concerned about the intermittent noise.
Whilst the engineers are frustrating, we're limited in what we can do without them (even after you've had lots).
Quote from: Anotherone I thought the CP could add "notes" for the attention of the OR engineer Tony? So some remark about the line still being intermittently noisy despite several previous OR engineer visits would be in order? (and that's putting it politely).
Hopefully Tony will take a look and see exactly what has been going on. Is it being dealt with as a Phone Fault? Is an experienced enough Faults agent dealing with this?
How many engineers have you had now?
PS. I did ask in reply #62 who owns the trees that gave you a problem previously?
Just wondering who might have to deal with the offending trees (if any) - local authority or farmers perhaps - whether either would have to foot an OR bill is another thought
So did the engineers say what their next move would be?
So did the engineers say what their next move would be?
The engineers said it needs to be looked at when the line's actually bad (or has ultimately failed).
It does seem to behave while they're here and for a good few hours afterwards, is it possible that the testing of the line itself somehow clears the fault for a while?
It's getting to me, I think I may have to leave my rural idyll and move to the city with fibre
It does seem to behave while they're here and for a good few hours afterwards, is it possible that the testing of the line itself somehow clears the fault for a while?
It's getting to me, I think I may have to leave my rural idyll and move to the city with fibre
Somewhere down the line (pun intended) I thought that the remote testing from the exchange did some TDR tests and could then indicate the approximate location of the issue - I may be wrong on that. What I do know is that the TDR modules on the JDSU the engineers have are nowhere near as good as the old Hawk testers were 
Woke up this morning to 480kbps sync rate
I've reset the modem and run BTW:
Download speedachieved during the test was - 0.33 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.5 Mbps.
Additional Information:
Your DSL Connection Rate :3.39 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.35 Mbps
So since the BT broadband engineer came out and reset my BRAS profile and SNR I've gone from a healthy 5.7 Mbps to 0.33 Mbps in a matter of days. And my IP profile will stick me on this rate for the next few days regardless of my actual sync rate.
Line very noisy this morning, I think I need BT to call about 6am and stay for the day next visit.
I've reset the modem and run BTW:
Download speedachieved during the test was - 0.33 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.5 Mbps.
Additional Information:
Your DSL Connection Rate :3.39 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.35 Mbps
So since the BT broadband engineer came out and reset my BRAS profile and SNR I've gone from a healthy 5.7 Mbps to 0.33 Mbps in a matter of days. And my IP profile will stick me on this rate for the next few days regardless of my actual sync rate.
Line very noisy this morning, I think I need BT to call about 6am and stay for the day next visit.