Over a week with no internet
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Re: Over a week with no internet
02-01-2014 4:47 PM
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You do already know that an engineer visited last week to test internally and change the socket so hopefully a different one doesn't turn up to do the same thing.
Re: Over a week with no internet
02-01-2014 5:01 PM
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Re: Over a week with no internet
05-01-2014 12:44 PM
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My noise level has come down to a reasonable level and now i'm syncing at 1.93mb (I'm guessing this is the lowest profile I'm on though).
Is there any chance of a line reset to see if it picks up to old speeds again please, also request the upload cap to be removed too
Coincidentally there were 2 Openreach vans at my cab last thurs/fri all day so maybe a fault has been fixed?
Thanks
Re: Over a week with no internet
06-01-2014 11:38 PM
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An engineer is still booked for Wed 8th, not sure if there is much use for one now. Any chance of looking to see if things are better are your side now.
Thanks
Re: Over a week with no internet
08-01-2014 11:51 AM
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Any news on the line reset?
Is the fiber engineer still booked for next Wednesday? I've been keeping a log on think broadband and my ping/latency is all over the place, the whole graph is red so there obviously still problems somewhere.
The engineer today said fiber will 100% not be installed f there is an outstanding query or a fault somewhere so I need a definite answer as to what can happen now because I can be doing without this hassle tbh. Either a broadband engineer needs to come out, or someone to look at the cab/exchange in the next few days or I just give up and get cable which would probably be a lot easier (even though I loathe Virgin)
Re: Over a week with no internet
11-01-2014 2:28 PM
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If nothing else please just update my speed profile and uncap the upload.
Re: Over a week with no internet
13-01-2014 11:27 AM
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Re: Over a week with no internet
15-01-2014 9:15 AM
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Anotherr good effort. Can anyone please recommend a cheapish fiber router to get us up and running? I'm guessing setup is the same as an adsl router?
Cheers
Re: Over a week with no internet
15-01-2014 9:30 AM
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Quote we now have no router compatible with fiber because one hasn't been sent out, therefore no internet and the engineer can't test the line or speeds etc....
The engineer doesn't have to test speeds or the line, all they have to do is prove a connection.
I've just ordered the router now, really sorry this wasn't sent previously. You can connect the modem directly to your computer until this arrives by following the steps here:
http://community.plus.net/library/broadband/fibre-help-how-to-set-up-a-pppoe-dialler-in-vistawindows...
Re: Over a week with no internet
15-01-2014 5:32 PM
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Not really amused when tests are giving back 2.5mb download and 100+ms ping times.
Is it a simple case of you upping the profile on your side (I hope so)
Re: Over a week with no internet
16-01-2014 9:45 AM
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Your account type hadn't updated so I've just done that for you which should improve the speeds - sorry that wasn't done, and hope it's helped. Likewise hope the router gets to you soon.
Please keep us posted on how it's going.
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