Over a week with no internet
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Over a week with no internet
27-12-2013 11:30 AM
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I understand it's been Christmas, but i'm now at a loss of what to do and it doesn't really seem like anything is moving anywhere fast.
Got an engineer booked for NYE to upgrade us to fibre but don't really want to go ahead unless I know the problem won't carry over.
I've had basically no internet for going onto 10 days and it's getting rather frustrating.
Re: Over a week with no internet
27-12-2013 11:37 AM
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Lots and lots of disconnections. I'm having a further look.
Ex-Broadband Service Manager
Re: Over a week with no internet
27-12-2013 11:40 AM
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Is it just a major coincidence that the faults started happened the day fibre became active for my address do you think?
Re: Over a week with no internet
27-12-2013 11:48 AM
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Ex-Broadband Service Manager
Re: Over a week with no internet
27-12-2013 11:49 AM
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Ex-Broadband Service Manager
Re: Over a week with no internet
27-12-2013 11:55 AM
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I'm guessing that more than likely means another week with no internet though
Re: Over a week with no internet
27-12-2013 12:45 PM
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We'll need an engineer to visit to get this resolved for you. If you could let me know when you'd be available, Monday onwards (excluding Wednesday as it's New Years Day), I'll get you an engineer booked in.
Re: Over a week with no internet
27-12-2013 1:00 PM
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Any slot is ok next week, the sooner the better
Thankyou
Re: Over a week with no internet
27-12-2013 1:13 PM
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That's booked in for Monday between 8am-1pm
Re: Over a week with no internet
30-12-2013 9:26 AM
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Engineer has been and found no faults my side.
Is tomorrow's engineer slot still booked in?
Thanks
Re: Over a week with no internet
30-12-2013 9:54 AM
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Really sorry about this, if you can let me know when/if you're available over the next week or so we can book this in manually for you.
Re: Over a week with no internet
30-12-2013 10:05 AM
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ASAP really, I need a working line by next week at the latest for work.
I'm already £40 out of pocket applying packages to my iPhone for tethering to enable me to at least get online at home.
Let me know your earliest slot, as after next week it's going to be mightily difficult to get time off at the beginning of a new year.
Anyway forgetting the fiber upgrade for the time being, what is the next step to sorting out my current problem? Is another engineer taking a look at the exchange side of things?
Re: Over a week with no internet
30-12-2013 4:31 PM
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Re: Over a week with no internet
02-01-2014 2:04 PM
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I apparently have 2 different engineer slots booked (1 for fibre, one for fault yet to be confirmed). Not best pleased at it dragging on for 5 weeks by the time an engineer appears, but this morning I had a phonecall off BT Openreach (without sounding too critical, it sounded like it was her 1st day in the job) stating my line should now be working and apparently no engineer is needed.
I'm close to just biting the bullet I never wanted to and swapping to Virgin.
I don't think I've ever had a more frustrating experience with a problem, it really doesn't help that I can't physically talk to someone because I cannot get through to support.
I'll ask for the 4th time as well, am I still expected to pay my full monthly bill when I've had little to zero service?
Sorry if it sounds a bit ranty, but I've just kind of given up now because now I do not have a clue what is going on and I'm still sat here with no internet. (oh and in the last few days my noise levels have risen back up to 20+ dB). Also I've not had a disconnection for 50+ hours compared to hourly disconnections before that.
Thankyou
Re: Over a week with no internet
02-01-2014 4:35 PM
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We'll be happy to look at a goodwill gesture for you once everything's sorted out and working.
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