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Outage HD7

Angus95
Hooked
Posts: 6
Registered: ‎24-05-2019

Re: Outage HD7

Thx for the info. Zen is showing no faults in 01484 area code. Would all MSO in Openreach environment show up here?
Angus95
Hooked
Posts: 6
Registered: ‎24-05-2019

Re: Outage HD7

Thx - my mistake. I confused two of the replies on this thread. Zen is showing nothing on the 01484 area code.
idonno
Champion
Posts: 1,564
Thanks: 506
Fixes: 6
Registered: ‎22-10-2015

Re: Outage HD7

@Angus95 Would all MSO in Openreach environment show up here?

Should do. As mentioned you have a BT line.

Have you got a dial tone? If not sounds like a fault on your line. You can always use the BT system to check a line via a mobile phone. It asks what number has the fault and then proceeds to check that line. Phone 0800 800 151 and say ‘Landline fault’ when asked how they can help. Just follow the prompts Smiley

Ever helpful. Grin Sure, I’d love to help you out. Now which way did you come in?
Angus95
Hooked
Posts: 6
Registered: ‎24-05-2019

Re: Outage HD7

Hi there! Phone line is working fine. Plusnet is saying outage the result of a “Major Service Outage” at BT. I can’t find any evidence of this on the Milnesbridge exchange or in the 01484 area though

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,582
Thanks: 10,308
Fixes: 1,601
Registered: ‎21-04-2017

Re: Outage HD7

It’s likely that other providers won’t know about the outage you’re affected by if your line we’re providing is being moved to a different cabinet.
From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet