cancel
Showing results for 
Search instead for 
Did you mean: 

Ordering your MAC code

Highlighted
Grafter
Posts: 53
Registered: ‎03-11-2009

Ordering your MAC code

hi guys
                  just ordered my mac code from customer services (Kevin) who said it can take up to 4 days to come through as they have to get it from bt.
                  is this usuall  as i thought they could just give it to you straight away
                                  cheers binzy
jim:red all caps removed from the title as per forum rules mod:end
7 REPLIES 7
Highlighted
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: ORDERING YOUR MAC CODE

Hi,
We're obliged to generate your MAC within 5 working days.
You will receive it within that timeframe.
Highlighted
Grafter
Posts: 53
Registered: ‎03-11-2009

Re: Ordering your MAC code

hi
    thanks for the reply but back to my original question as to why you cant give it straight away
                                binzy
Highlighted
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Ordering your MAC code

because it has to be generated
Highlighted
Grafter
Posts: 53
Registered: ‎03-11-2009

Re: Ordering your MAC code

hi
        very vauge answers here, why give one answer when ten will do, dont want to be sharp here but who generates these plusnet or bt?,why not straight away?whats the delay?
                            cheers binzy
Highlighted
Superuser
Superuser
Posts: 3,266
Thanks: 965
Fixes: 8
Registered: ‎06-04-2007

Re: Ordering your MAC code

They are generated on BT's systems, but I know they are generated or where the delay comes from.
Phil
Highlighted
Grafter
Posts: 53
Registered: ‎03-11-2009

Re: Ordering your MAC code

hi pjmarsh
                      thanks for the answer im starting to get the picture
                                    cheers binzy
Highlighted
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re:Ordering your MAC code

They're generated separately to the telephone conversation as has been alluded to by other people in this thread.