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Ordered fibre - supposed to start on 9/8/12 ?
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- Ordered fibre - supposed to start on 9/8/12 ?
Ordered fibre - supposed to start on 9/8/12 ?
07-08-2012 8:54 PM
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Hey, just placed an order with Fibre Extra and it's saying it starts on the 9th (ticket ID 139270241) surely this can't be right as it cannot be installed in less than 2 days? Will I be paying for Fibre on the 9th?
Also can a PN rep take a look at my account and confirm that I am on the talk evenings and weekend only plan please?
Also can a PN rep take a look at my account and confirm that I am on the talk evenings and weekend only plan please?
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Re: Ordered fibre - supposed to start on 9/8/12 ?
07-08-2012 9:26 PM
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hahaha want to swap? I got my in-laws to order fibre on Monday and they have a 2 week wait. Don't knock it
It can all depend on Openreach engineer availability. You should recieve your routewr 48 hours before its starts.
It can all depend on Openreach engineer availability. You should recieve your routewr 48 hours before its starts.
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Re: Ordered fibre - supposed to start on 9/8/12 ?
08-08-2012 10:47 AM
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bump
Message 3 of 6
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Re: Ordered fibre - supposed to start on 9/8/12 ?
08-08-2012 11:13 AM
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Give them a ring, its a free phone number.
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Re: Ordered fibre - supposed to start on 9/8/12 ?
08-08-2012 1:20 PM
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Hi Steek,
You are scheduled to change to talk evenings & weekends on your next billing date.
Your ticket has been updated in regards to the order date.
Chris
You are scheduled to change to talk evenings & weekends on your next billing date.
Your ticket has been updated in regards to the order date.
Chris
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Re: Ordered fibre - supposed to start on 9/8/12 ?
09-08-2012 12:10 PM
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You haven't told him when that is (Talk evening and weekends)! His billing date is supposed to be yesterday as I understood things.
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- Ordered fibre - supposed to start on 9/8/12 ?