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Orange main light and red flashing broadband symbol

Andersont17
Newbie
Posts: 2
Registered: 2 weeks ago

Orange main light and red flashing broadband symbol

My internet has stopped working, the light is flashing orange on my hub and the red letter b is flashing.
I have tried all the troubleshooting. I am not sure what too do now.
3 REPLIES 3
Auric
Dabbler
Posts: 23
Thanks: 1
Registered: ‎22-03-2021

Re: Orange main light and red flashing broadband symbol

@Andersont17 

Welcome to the community. What have you checked out so far?

Andersont17
Newbie
Posts: 2
Registered: 2 weeks ago

Re: Orange main light and red flashing broadband symbol

Hi,

Thanks!

I’ve tried turning it on and off, unplugging it, leaving it off for a while, turning back on.

I have no home phone so can’t really test if it is the phone line that is the issue where of course the router plugs into.

Is there a local outage ?

It’s been fine since I got it in October 2020, I haven’t moved it at all or touched any wires.
It just randomly stopped working and showed these lights 2 days ago.

Do you work for Plusnet ?
Auric
Dabbler
Posts: 23
Thanks: 1
Registered: ‎22-03-2021

Re: Orange main light and red flashing broadband symbol

@Andersont17 

I suggest:

  1. Log into your router and check that >Advanced Settings >Broadband username, is not corrupted it ought to look like yourusername@plusdsl.net
  2. You can raise a fault online at  https://faults.plus.net or if you have a Plusnet SIM dial 500, or from any phone dial 0800 432 0200 or 0800 328 4677. You will need your user name and password.

You can look up Service status here Service Status

I am not a Plusnet employee.