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Orange light / flashing red

laurag
Newbie
Posts: 1
Registered: ‎17-03-2019

Orange light / flashing red

So my broadband has always been fine but tonight I have an orange light & flashing red... don’t all the checks, but no idea how to raise a ticket or call... any help greatly appreciated!
6 REPLIES 6
DS
Champion
Posts: 2,077
Thanks: 423
Fixes: 20
Registered: ‎06-01-2017

Re: Orange light / flashing red

Welcome to the forums @laurag 

but no idea how to raise a ticket or call.

Here's the phone details:

0800 432 0200 (from within in the UK)

7.30am - 10pm, every day

Please have your username and password handy.

 

The current waiting times are showing as 4.82 minutes, though supposedly the average pick up time for today is 1 minute and 42 seconds

CharlieBV
Grafter
Posts: 28
Thanks: 20
Fixes: 2
Registered: ‎11-09-2018

Re: Orange light / flashing red

Welcome to the forum @laurag

 

You can raise a ticket here

 

You will need to login with your plusnet account details (Username and password).

 

Charlie

Plusnet Help Team
Plusnet Help Team
Posts: 12,045
Thanks: 3,656
Fixes: 593
Registered: ‎21-04-2017

Re: Orange light / flashing red

Hi there.

I've tested your line today and while I can see the drop you've had, the tests aren't showing the cause for this though it looks like you were back up and running shortly after. 

If the drops get more frequent I'd recommend raising a fault ticket to us at http://faults.plus.net

Feel free to post back once you've done this or if you need further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
myplsnet
Rising Star
Posts: 136
Thanks: 21
Registered: ‎23-02-2019

Re: Orange light / flashing red

I've found the quickest and most effective way to get through to support and run through any problems is to give them a call.

 

Login as mentioned above then go here.

 

Then click 'broadband' as the problem, and then 'my problem isn't listed' which will give you the option to call support.

 

Good luck.

Plusnet Help Team
Plusnet Help Team
Posts: 769
Thanks: 109
Fixes: 30
Registered: ‎09-10-2018

Re: Orange light / flashing red

Hi @myplsnet, thanks for your post.

 

Whilst calling in will certainly get you some technical help, it's worth noting that we in the social media team are nearly all technical/faults trained and should be able to assist with most issues.

 

Please let us know if you need any help.

If this post resolved your issue please click the 'This fixed my problem' button
 Owen P
 Plusnet Help Team
myplsnet
Rising Star
Posts: 136
Thanks: 21
Registered: ‎23-02-2019

Re: Orange light / flashing red

In fairness I think you're all pretty good with faults / speed issues and I'm not faulting the forums team. The main reason I suggested getting the phone number for support is it might be more convenient if the internet is off, and you can usually get any line test results right away.

 

I've never been told to "turn it off and back on again" or had to escalate beyond the person I've been talking to.

 

I got through to customer services once and they just skipped forwarding me to tech support and did some tests and SNR changes themselves. Not so bad really.