Option 3 to Unlimited Downgrade?
Hi everyone this is my first post so be gentle 
I've just changed from Broadband Your Way Option 3 to the new Unlimited account and I've just noticed that it's been classed as a downgrade. Surely going from a limited account to a more expensive (albeit only a few pence more expensive) unlimited account is an upgrade not a downgrade. I take this means I can't get a free router now. Also nowhere in the account change process was I told what the new contract length is (elsewhere I've read that it's 12 months with no free hardware or 18 months if you take the free router)
Has anyone else made this change? Did you get a free router? Or is the Unlimited account being shunned because of the contract length (my Option 3 contract was 1 month)?
John
I've just changed from Broadband Your Way Option 3 to the new Unlimited account and I've just noticed that it's been classed as a downgrade. Surely going from a limited account to a more expensive (albeit only a few pence more expensive) unlimited account is an upgrade not a downgrade. I take this means I can't get a free router now. Also nowhere in the account change process was I told what the new contract length is (elsewhere I've read that it's 12 months with no free hardware or 18 months if you take the free router)
Has anyone else made this change? Did you get a free router? Or is the Unlimited account being shunned because of the contract length (my Option 3 contract was 1 month)?
John
Welcome to the forums, good to have you around
Unlimited is a cheaper product, for the first few months or if you're not on a market 3 exchange, which is why it is classed as a downgrade.
If you want to turn it into a 12 month contract, which you can as an existing customer, you need to raise a ticket.
I'm changing on my next billing date, also there is scope to change back within the first month if you don't think it's suitable after all.
Unlimited is a cheaper product, for the first few months or if you're not on a market 3 exchange, which is why it is classed as a downgrade.
If you want to turn it into a 12 month contract, which you can as an existing customer, you need to raise a ticket.
I'm changing on my next billing date, also there is scope to change back within the first month if you don't think it's suitable after all.
When I changed a referral to the new contract there was the option for 12 or 18 months with the 12 months not having a free house move and a free router I think - I could be wrong though 
Seems to be hard to be certain of anything since the refresh. 
Hi again
Yes my changeover to unlimited isn't due to take place until the end of this billing month on 19th March but I've just gone through the product change process again (upto the point where you actually change but not beyond) there were no options for contract length/free hardware and the only mention of contract length is in the pages and pages of terms and conditions you have to agree to and is : -
4. If the service is intended to last for a minimum period, details will be set out in the special-offer terms or the price terms. The minimum period will start on the date that we provide the service to you, unless the service terms say otherwise.
As far as I can tell (unless I've missed a post somewhere and I'm pretty certain I haven't) I've not been told what the length of my new contract is. How can you be bound by a contract if you've not been told the exact terms of that contract.
The contract length doesn't really matter to me (whaterever ISP I use the service will still be provided by BT and I guess will still have the fault that's been there since Oct '08
) But I could have done with the free router (I opted not to take the hardware offer when I first signed with PlusNet) but PLusNet Support seems to be pretty good (unlike BT's) and I don't envisage changing any time soon.
Looks like I'll have to raise a ticket to get clarification.
Puzzled John
Yes my changeover to unlimited isn't due to take place until the end of this billing month on 19th March but I've just gone through the product change process again (upto the point where you actually change
but not beyond) there were no options for contract length/free hardware and the only mention of contract length is in the pages and pages of terms and conditions you have to agree to and is : -4. If the service is intended to last for a minimum period, details will be set out in the special-offer terms or the price terms. The minimum period will start on the date that we provide the service to you, unless the service terms say otherwise.
As far as I can tell (unless I've missed a post somewhere and I'm pretty certain I haven't) I've not been told what the length of my new contract is. How can you be bound by a contract if you've not been told the exact terms of that contract.
The contract length doesn't really matter to me (whaterever ISP I use the service will still be provided by BT and I guess will still have the fault that's been there since Oct '08
) But I could have done with the free router (I opted not to take the hardware offer when I first signed with PlusNet) but PLusNet Support seems to be pretty good (unlike BT's) and I don't envisage changing any time soon.Looks like I'll have to raise a ticket to get clarification.
Puzzled John
Yep I've found that. Wow how many people ever read all that before clicking OK? Just out of interest I copied and pasted it into Word, which tells me that it's 36 pages, 16,887 words, 83,976 characters (no spaces), 648 paragraphs and last of all 2,165 lines long 
the bit you refered me to is on page 27! Doesn't mention free routers though 
So that still leaves the original question - Does going from BBYW3 to Unlimited being classed as a downgrade mean you don't the freebie offers?
John
the bit you refered me to is on page 27! Doesn't mention free routers though So that still leaves the original question - Does going from BBYW3 to Unlimited being classed as a downgrade mean you don't the freebie offers?
John
Oh great 
that's what I shall do then.
Many thanks for your help Orbrey
John
that's what I shall do then.Many thanks for your help Orbrey
John