Opened ticket last Friday, not being progressed
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Opened ticket last Friday, not being progressed
07-09-2018 7:29 AM
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Re: Opened ticket last Friday, not being progressed
07-09-2018 8:41 AM
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Similar issue, ticket opened 8th August, problem not fixed, no response to 'added details' since last Monday. Waiting times on the phones seem to always exceed 20 minutes, live chat never available. Is there something serious going on?
Re: Opened ticket last Friday, not being progressed
07-09-2018 8:45 AM
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Re: Opened ticket last Friday, not being progressed
07-09-2018 8:49 AM
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Thank you, 'chat' is working but returns 'All our advisors are currently busy, please try again later' every time.....
Re: Opened ticket last Friday, not being progressed
07-09-2018 8:52 AM
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Re: Opened ticket last Friday, not being progressed
07-09-2018 8:56 AM
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More likely to 'persevere off' at end of contract!
Re: Opened ticket last Friday, not being progressed
07-09-2018 11:42 AM - edited 07-09-2018 11:44 AM
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Right now......'Online chat is currently unavailable, please choose another option'...… or better still, another supplier!!
Call wait time 20 minutes....
Re: Opened ticket last Friday, not being progressed
07-09-2018 5:26 PM
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HI @Lambers thanks for getting in touch. I'm sorry that nobody updated you on your fault ticket. I can see that an engineer attended and marked this as resolved. Unfortunately, I can also see that the stablity issues with your connection have re-emerged. Could you please re-raise this as a new fault here and I'll get this tracked as a priority? Just drop me your ticket number across, or respond here saying "Done". Thanks.
@PJW - It looks like we're waiting for you to respond here?
Just to confirm, guys, live chat has been taken off line until Monday, so please continue to use the forums/social media and we'll support as required.
Best wishes,
Dave
Re: Opened ticket last Friday, not being progressed
07-09-2018 5:30 PM
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Thanks @RandallFlagg but it's not my ticket that I'm commenting on here, it's a friend who has no internet and hence I've been trying to sort for him. He is 95 and struggles with the telephone. I can give you the ticket number either here or by PM if you can help?
Re: Opened ticket last Friday, not being progressed
07-09-2018 5:43 PM
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Re: Opened ticket last Friday, not being progressed
07-09-2018 5:45 PM
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Re: Opened ticket last Friday, not being progressed
08-09-2018 12:41 PM
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Thanks.
I think I've fixed the problem with their broadband connection now. If they do a factory reset of their router by pushing a paperclip into the reset hole at the back for 15 seconds they should be back up and running shortly after. I've updated his ticket with more information too.
Re: Opened ticket last Friday, not being progressed
08-09-2018 4:58 PM - edited 08-09-2018 5:02 PM
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Thank you, issue seems resolved.
'This fixed my problem' button......where is it?
Re: Opened ticket last Friday, not being progressed
08-09-2018 5:09 PM
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