Only able to connect to Plusnet website.
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- Re: Only able to connect to Plusnet website.
01-09-2017 8:20 AM
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Our go live date was yesterday 31/08 and we set everything up without a hitch. When attempting to connect to the WiFi or via ethernet, it will state that we are connected to the network and there shouldn't be any problems but the only pages we can access are either the hub manager or the Plusnet website. Community.plus.net doesn't work but the help article at the top of the hub manager will.
Light is currently solid blue.
Checked the cables are going into the microfilter correctly.
Rebooted the router multiple times.
Checked multiple devices via WiFi and ethernet.
Waited until after midnight on the activation day.
If you could please look into the account, I would appreciate it, I did setup this account with the username.
Thanks,
Craig
Fixed! Go to the fix.
Re: Only able to connect to Plusnet website.
01-09-2017 9:42 AM
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8.8.8.8
8.8.4.4
Re: Only able to connect to Plusnet website.
01-09-2017 10:05 AM
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Tricky for me to check as I needed to work from home today due to trouble with the car and due to the network issue I am currently sitting in Starbucks using their WiFi for work.
Re: Only able to connect to Plusnet website.
01-09-2017 4:27 PM
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You could try entering them on your main device, to see if it helps.
01-09-2017 5:13 PM
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Did you configure the Hub One with your username/password OR are you letting the autoconfigure do it's thing ?
If it's the latter then I would guess that your PlusNet account hasn't been activated for some reason. If so , then try Chat (if it's working!) or give the CSC a call.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Only able to connect to Plusnet website.
01-09-2017 5:44 PM
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Re: Only able to connect to Plusnet website.
01-09-2017 5:46 PM
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Re: Only able to connect to Plusnet website.
01-09-2017 6:08 PM
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Thanks for taking the time with your suggestions
Re: Only able to connect to Plusnet website.
03-09-2017 4:20 PM
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