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Only 14 weeks... can i leave?

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,574
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: Only 14 weeks... can i leave?

‎19-07-2017 5:19 PM

Happy to hear that.

From reading the engineer notes, they performed a lift & shift at the exchange which resolved the fault.

Anything I can do to help keep you as a customer?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Message 16 of 17
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Townman
Superuser
Superuser
Posts: 23,039
Thanks: 9,623
Fixes: 160
Registered: ‎22-08-2007

Re: Only 14 weeks... can i leave?

‎19-07-2017 8:41 PM

Well fair dos here - sounds like a faulty port in BT Wholesale's WBC services ... which a switch to Sky would have eliminated ... much in the same way BT have done - by disconnecting from the faulty port to one which is working.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Message 17 of 17
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