cancel
Showing results for 
Search instead for 
Did you mean: 

Online chat

Nicol4B3cky
Newbie
Posts: 3
Registered: ‎14-04-2020

Online chat

Hey

 

I'm trying to get through to online chat but it's not loading, I don't want to call as I know they're running a reduced service, anyone had any luck speaking to customer services?

4 REPLIES 4
jgb
Aspiring Champion
Posts: 639
Thanks: 430
Fixes: 18
Registered: ‎01-08-2007

Re: Online chat

@Nicol4B3cky 

Plusnet closed Chat a month or more ago although, confusingly, some links to it still exist on the website. If any of these do work they only take you to a bot and deal with sales.

The ways to contact Plusnet Customer Support are phone (as you say usually busy), or a post on these forums or Facebook / Twitter. A staff member should pick up your post here but it may take some time during this crisis. A bit more info might ensure it is picked up by a staffer with the correct skills.

Baldrick1
Seasoned Hero
Posts: 7,633
Thanks: 3,408
Fixes: 235
Registered: ‎30-06-2016

Re: Online chat

@Nicol4B3cky 

Online chat is not currently operating so I'm afraid that it's either phone, this forum or social media.

Nicol4B3cky
Newbie
Posts: 3
Registered: ‎14-04-2020

Re: Online chat

That's a bummer.

 

Thanks for letting me know!

Nicol4B3cky
Newbie
Posts: 3
Registered: ‎14-04-2020

Re: Online chat

Damn, I was hoping to not have to call, I have messaged on twitter I guess I'll do it again!

 

Thanks for letting me know!