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Ongoing fault since February 2020

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Newbie
Posts: 2
Registered: ‎15-06-2020

Ongoing fault since February 2020

Hello,

As per title, I have an ongoing fault since the 29th of February. Fault reference is 199510010.

I am due an SFI appointment but there's been no update on my fault since the 9th of June when I was asked for appointment dates.

Can someone please have a look at my ticket and give me an update? It's beyond frustrating at this point.

 

Thanks.

2 REPLIES 2
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Plusnet Help Team
Plusnet Help Team
Posts: 1,868
Thanks: 326
Fixes: 106
Registered: ‎26-03-2018

Re: Ongoing fault since February 2020

Hi @patient_ire,

 

I'm very sorry for the length of time that the fault has been ongoing and that you've not yet had a reply after adding your availability to the ticket. I've booked your engineer appointment in now and have added the details to the ticket here. Please let us know if this needs rearranging.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
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Newbie
Posts: 2
Registered: ‎15-06-2020

Re: Ongoing fault since February 2020

Thanks, Emily.

 

I look forward to the engineer's notes to see where this fault is heading next.